Lesley Leale-Green

I went in today for my first ever leg wax and they were fantastic. The staff totally put me a ease and the atmosphere of the place was chilled out and friendly. Highly recommend!

TERRIBLE!!! I had a facial and a pedicure here, the facial was nice however the pedicure was atrocious, my six month old child could have made a better job of painting my toenails. I complained and was given the opportunity to have another pedicure at my convenience (I explained it was actually quite inconvenient as I would need to find childcare). A couple of months later I arranged for someone to look after the baby, went back to the spa and wanted to upgrade the pedicure to a facial and pay the difference, simple enough you would think, I was after all paying them even more money, except with confusion over the booking I found out AFTER the treatment that this was 'against company policy'(why!!??) and had to pay the full price of £53 for the facial GRRRRR!!!! I want to complain but no one in the spa (including the manager) can deal with a complaint, I just keep being referred to 'head office' which can't be contacted directly and won't respond to messages. I have been trying for weeks to speak to someone. All I want is a phone call! I feel like I've spent a lot of money at this spa and been treated very poorly. Poor value for money, poor treatment and TERRIBLE customer care.