The Bridal Room

Wedding Shop at House Of Fraser Modern, 318 Oxford Street
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7 / 10 from 5 reviews
Address
House Of Fraser Modern
318 Oxford Street
Marylebone
London
W1C 1HF
Map
Telephone
020 7409 2700
Region
Marylebone
Nearest Station
Bond Street
0.17 miles

Other Branches
Modern Bride Stores

Opening Times
Monday Open 09:30 - Closes 22:00
Tuesday Open 09:30 - Closes 22:00
Wednesday Open 09:30 - Closes 22:00
Thursday Open 09:30 - Closes 22:00
Friday Open 09:30 - Closes 22:00
Saturday Open 09:30 - Closes 22:00
Sunday Open 11:30 - Closes 18:30

The Bridal Room is a bridal shop that specialises in made-to-order dresses, tiaras and shoes.

User Reviews

HCH

Mar 27, 2012

Initially I was delighted with the service at The Bridal Store - the staff were incredibly helpful and Maria was fantastic. I was so pleased and certain with both the dress and service I paid for the dress and fittings in whole and up front.

However I have since encountered issues with the store (poor service, a missing dress, incredibly rude store manager and unhelpful customer service). So now despite being organised and choosing my dress 10 months in advance, at the last minute I am now considering getting another dress from somewhere else.

My advice would be to go there and try on the dresses (especially if Maria is there she is excellent at her job) but if you find something you like buy it from elsewhere - or at least don't by the whole dress up front so you have some bargaining power should anything go wrong.

After such a great start I am hugely disappointed and wouldn't encourage anyone to buy their dress from this shop.
oldbutstillachild

Sep 18, 2011

I highly recommend The Bridal Room! I was a very nervous first time wedding dress shopper the first time I went in and was assisted by the very kind, understanding, and patient Daisy, who attended to me for an hour and a half and was happy to recommend other dresses I might like based on what I did and did not like as I went along. I never felt pressured and her attention was entirely mine. She was happy to answer any questions I had and made me feel very at ease.
The second time I went I went to try on the dress I liked best the previous time and was attended by a lovely lady named Ley(?) who was very friendly and helpful, chatting to me and again making me feel very comfortable.
When I went to buy this same dress Maria invited me to try it on again and have my friends take pictures. She made me feel amazing, gushing about how nice I looked and seemed genuinely pleased for me as well as the store that I had chosen to buy it. All the staff here were exceptionally courteous, welcoming, and friendly every time I visited, and I can't praise them highly enough.
The store itself is also clean with good lighting, and the mirrors are huge. The staff are happy to show you how your dress can be tucked/hoisted etc at the back and offer you veils. Very happy with the customer service here, and indeed my bridesmaids all said they would head here first when they get married having seen how pleasant the service is, not just to me, but to them.
extremely happy

Jul 5, 2011

Went in last year, had a dress in mind, but couldn't find it. Tried on one dress and it wasn't right, but after sharing my dream with the saleslady, she handed me my dream dress and i never let go. and got married in May2011 in my dream dress, so thank you so much for all your help.
It was Perfect!
LCT
from Surrey

Jan 11, 2011

I managed to find my dress within about five dresses. I had a couple of girls who were looking after me and both asked good questions about style and selected some great dresses as well as advising me on the dresses I'd picked. Very pleasant experience and I love the dress I chose from here!!

Name: LCT
Location: Surrey
Anonymous

Feb 18, 2010

Fantastic service, Maria made me feel beautiful and like a movie star!! If you can find a dress for a cheaper price elsewhere, Bridal Rooms will try to match it. Great Seervice!
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