The Songbird Cafe

I don't like leaving one star reviews and I hope all this doesn't sound needlessly cruel, but I was quite unhappy with my experience here.

Lovely location but the standard of service was somewhat lacking. I ordered a cheese toastie and it came in a paper bag which was completely stuck to the melted cheese, which itself had all fallen out. The bread was soggy and I could barely remove it from the bag, let alone eat it. The counters were quite dusty and the cake display fridge had old icing stuck to the glass. In general I didn't think the kiosk looked all that clean.

My main issue was with the man acting as manager/supervisor. He had a very inhospitable attitude and it made for a cold and unfriendly atmosphere at the cafe. I approached the kiosk and rather than saying hello he stared at me with a straight face in silence until I asked for something. He had a thick accent and at one point I didn't quite catch something he said. Upon asking for him to repeat it he glared at me like I'd just slapped him in the face. He just seemed to be in a rotten mood, and his interaction with the young staff only affirmed that.

As I left I thought I'd try to be polite and went up to the kiosk to thank him. I wish I hadn't because he totally ignored me and instead was looking on his phone with a smirk on his face.

I feel like all this is constructive, because if I knew ahead of time that the service would be that way I wouldn't have gone. I also really didn't appreciate the attitude of the manager. Maybe just a bad day, or perhaps indicitative of something more commonplace. Either way I feel that's worth noting before you decide to visit.

Thanks for the coffee today absolutely stunning very generous to coach drivers as we couldn't pay by card so he realized we were coach drivers and gave them for free thank you ?