They have no idea what costumer service is plus they seem not to care.
Went to send a parcel that ended up never leaving their store, obviously stolen by some random costumer as they leave the boxes outside the counter without any supervision in a place which is easily accesible for anyone who wants to pick them and run.
I told them I wasn’t sure that leaving my parcel there was safe, they said “no problem”. When after a month realised it didn’t even leave the store I went back to ask what happened, their only answer: “No parcel, here no parcel” in a loop.
Awful experience with pretty rude people.
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Mace is a convenience store selling a variety of snacks, drinks newspapers, magazines, cigarettes and confectionery as well as a selection of groceries and mobile top up cards. They are also licensed to sell alcohol and Lotto tickets.
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User Reviews
Oscar
from Hackney
from Hackney
Jan 17, 2022
Unhappy costumer
from E9
from E9
Dec 1, 2021
Absolutely unacceptable how rude the staff are! Especially the woman! She just shouted at me because I kept asking are you sure I cannot send my parcel with the provided code! I got so mad I forgot I have a parcel there waiting for me and I really don’t want to go back to this awful staff.
john akinde
from london
from london
Nov 24, 2020
staff persistently abused me when i tried to deliver a parcel
Karis
from London, Hackney
from London, Hackney
Nov 17, 2020
Had to give a score, hence one heart. Would have been zero.
Had to collect 2 parcels.
RUDE staff, unhelpful in every way.
NEVER again would,I use this parcel shop for collection.
Had to collect 2 parcels.
RUDE staff, unhelpful in every way.
NEVER again would,I use this parcel shop for collection.
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