On two recent occasions I have been into M and S Kilburn.
I’m a loyal M and S customer but found the staff attitude really terrible. Very unhelpful and aggressive. A complete lack of tills and no apparent staff management. I don’t feel like going in again. My partner feels the same. It was a relief to go to Sainburys and Tescos and Aldi where the service was good natured and polite. M and S Kilburn hasn’t always been like this. Is it down to cuts?
Please give the staff training in customer service and give the manager effective supervision. On the basis of this store M and S will go downhill. It needs a new Manager and staff morale to be boosted and at least one till to be open.
Marks & Spencer is now a world famous department store selling everything from clothes and home furnishings to food. The clothes are very reasonably priced, while the food is predominantly known for their ready-prepared meals.