Ad
Address
520 Old Kent Road, Bermondsey, London, SE1 5EW
520 Old Kent Road, Bermondsey, London, SE1 5EW
Opening Times
Monday
Opens 07:00 - Closes 21:00
Tuesday
Opens 07:00 - Closes 21:00
Wednesday
Opens 07:00 - Closes 21:00
Thursday
Opens 07:00 - Closes 21:00
Friday
Opens 07:00 - Closes 21:00
Saturday
Opens 07:00 - Closes 20:00
Sunday
Opens 11:00 - Closes 17:00
Nearby Similar Businesses
0.54 miles
AA DIY & Builders
181 Southwark Park Road, Surrey Quays, London, SE16 3TX
0.71 miles
Bridge DIY
903 Old Kent Road, Peckham, London, SE15 1NL
0.73 miles
Be In Queue DIY
115 Peckham High Street, Peckham, London, SE15 5SE
B&Q DIY Supercentre is a nationwide chain of DIY stores throughout the UK that sell an extensive variety of home improvement equipment ranging from furnishings and power tools to pots of paint.
User Reviews
Jerry Kimberlin
from New Cross
from New Cross
Sep 22, 2021
I've read the above reviews and quite honestly I don't recognise the store they are refering to. This is my local store and I have used it many times. I have never had a bad experience with the staff. As with reviews on other sites, it appears that only whingers bother to review. I am quite happy with using this store and would recomend it to anyone
A Moore
from Southwark
from Southwark
Aug 26, 2021
I have used this store for many years. The staff are always polite and helpful and know where everything is. I'm never at the tills for long and products are generally good quality and correctly priced. In my experience, they don't deliver large products upstairs where there's no lift but deliver it to the ground floor so beware of that. I had to carry 10 packs of laminate up 4 floors myself but it was 10 years ago. Otherwise a good store.
Not important
from Camberwell
from Camberwell
Aug 25, 2021
B and Q Old Kent Road is the worst branch I have ever been to. The staff are rude and not helpful in the least. Customers beware always check your receipts before leaving as they sometimes charge double for single items, this by the way happens quite a lot. Unfortunately, its my local store which is why I go there. The staff lack knowledge of the products they are assigned to. I approached one guy explained that I wanted laminate flooring he then ordered the product to be delivered, it was the same flooring that i specifically told him i didnt want. When it arrived I was mortified. I didnt send it back £500 down the drain
Felicity Fox
from Camberwell
from Camberwell
Apr 21, 2021
Thank you Leslie Staples at B& Q on the old Kent Road . Ninety years old & so very ,very helpful . Wouldn’t have been able to buy adapters for a tv aerial or the correct light bulbs without him .
Please get him to train other staff !
Please get him to train other staff !
Esther Paul
from London
from London
Oct 30, 2017
Tyler as a young manager Old Kent Road, was excellent in his help with purchase problems. I highly recommend him for a promotion and to teach others about great customer service, which did not happen with others in the store that day.
joe
from london se1
from london se1
Aug 15, 2017
I spent 2 hrs with a 'kitchen design consultant' who was very incompetent despite working there for '10 yrs'. In the end I was given a kitchen with every item discontinued. The printer wouldn't print out the kitchen so I got it by email. It was ridiculously out of proportion with errors all over it. I don't know what the other sores are like but this one has Dreadfully incompetent staff.
Sebastien
from New Cross Gate
from New Cross Gate
Sep 4, 2016
Been to that store to buy a tap connector so asked a sales guy what I needed to buy. The guy told me a pipe which didn't make any sense so I asked him to explain and he replied by "I can't be bother to explain" in the meantime he was telling his colleague "oh man my head is going to explode right now" suggesting that he went out last night and was massively hangover. This guy should be fired and replaced by someone willing to work and sell.
James
from O'brien
from O'brien
May 18, 2014
As has been said before, the staff there are just the worst. The final straw for me was when popping in quickly to buy a bucket, I picked up one from a main offer display, took it to a till to pay only to find there was no barcode. I mentioned this to the checkout assistant who sucked her teeth at me looked at me like a piece of dirt and barked/ordered me to go and get her another one for her. Disgusting behaviour really. Only use this place if I have no choice and when I do I brace myself to be treated like utter trash for being there.
Mrs O'Leary
from North London
from North London
Mar 2, 2014
My advice is to avoid this store at all cost. The staff are lazy, ignorant and stupid. The staff are clueless about their own products, customer service is exceptionally lacking. At 10 o'clock on a Saturday morning staff were on the shop floor but not one check out was open. I'm taking my complaint a lot further as I believe that this store is the most appalling I have ever been to. I don't ever remember a member of staff sucking their teeth and walking off as they are challenged about their unacceptable conduct.
ellie
from new cross
from new cross
Nov 17, 2013
The MOST APPALLING customer service I have ever experienced EVER! from my experience of being passed onto multiple staff regarding a query on a product none of them had a clue of even the layout of the floor, products, or could even be bothered engaging in any form customer service whatsoever, surprised they are still open..stay away from this store unless you want to completely waste your time!!! TRULY HORRENDOUS!!!
honey
from OLD KENT ROAD
from OLD KENT ROAD
Oct 14, 2013
Customer services is appalling,there is no staff available for assistance or guidance and like everyone else has said ,the staff feel as though we owe them something,it is a crying shame as there are others desperate for a job :(
Ryan
from Brixton
from Brixton
Sep 9, 2013
Unfortunately I have to agree with the majority of reviews on here. Customer service is extremely minimal. The self checkout till points are just not designed for a store like this. The staff seem completely uninterested in thier job and the last time I went there I was made to feel like the lady at checkout was doing me a favour by scanning my goods.
I do feel management needs looking at. I wouldn't say every single member of staff has a bad attitude but one rotten apple spoils the bunch.
I do feel management needs looking at. I wouldn't say every single member of staff has a bad attitude but one rotten apple spoils the bunch.
richard
from SOUTHWARK SE1
from SOUTHWARK SE1
May 27, 2013
This store is a model of excellence in how not to run a store. Long waits at checkouts - rude or indifferent staff, none or mis-labelling and pricing errors. Staff just standing around chatting while customers struggle through the tills which aren't built for purpose - appalling. If you are feeling too happy with yourself this is definitely the place to go.
R Hammond
from Peckham
from Peckham
Mar 9, 2013
Just as per the over reviews, the customer service isn't great. Te customer service member of staff barely acknowledged me as she, seemingly reluctantly, processed our exchange. Management needs changing.
Fuz
Aug 18, 2011
I was appalled by the lack of customer service and general rudeness from most of the staff in this store.
I spend quite a lot of money in this store and resented it, not wishing to return.
Find somewhere else to buy your supplies!
I spend quite a lot of money in this store and resented it, not wishing to return.
Find somewhere else to buy your supplies!
fancypants
Jul 25, 2011
Non-existent customer service. In fact, almost all the staff I have dealt with on a number of different occasions have been thoroughly rude. No help is offered when you enter the store until the time you leave. Staff talk to each other when you try and pay for a product. I had to wait 30 minutes to return a product in the store. The telephone service is equally appalling - the woman asked for my pin number in order to process a refund for an item I did not even receive. Avoid this particular B&Q at all costs.
V Clarke
from London.
from London.
Mar 2, 2011
I agree with the above reviews, customer service is non-existent, Although further away I prefer to go to Greenwich Branch. Last time I went to Old Kent Road staff were chattering to each other, despite some-one tan-noying for help, none of them moved.
Name: V Clarke
Location: London.
Name: V Clarke
Location: London.
Anonymous
Jan 20, 2010
Commercials generally are a different world from the reality you find when walking into a shop but this place is truly something of a different kind. Very unhelpful, virtually no customer service, and by all means do not try to reach them by phone unless you like that ringing sound.
Anonymous
Aug 14, 2009
It has improved in the last year or so but is still one of the worst stores I have ever visited, we use this store as a last resort.
Have your say
Add a review or useful tip for this business