Bexley Group Practice
Doctors' Surgery at 76-78 Upper Wickham Lane
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Opening Times
Monday |
Open 08:00 - Closes 18:30 |
Tuesday |
Open 08:00 - Closes 19:30 |
Wednesday |
Open 08:00 - Closes 19:30 |
Thursday |
Open 08:00 - Closes 19:30 |
Friday |
Open 08:00 - Closes 18:30 |
Saturday | Closed |
Sunday | Closed |
User Reviews
Nicola Warren
from Sidcup
from Sidcup
Oct 11, 2022
Answering the phones. Phoned at 8.30am told I was first in the que to then have the music played for 45min and still waiting why I type this. Was told yesterday that I would get a call back that afternoon, that did not happen hence why I am phoning now for an appointment. Have even witness someone come in to the appointment desk to then vent that she has been phoning for days and no one answers the phone. Service is poor. Dr are brilliant if you can get past reception to get an appointment. No more doctor patient confidentiality having to explain symptoms to a member of admin staff. Still not answered after an hour so given up and hanging up. Also had a Referal letter sit on admin desk for a month and not even sent off. When queried that I had not received an appointment yet I was told mine was non urgent and that it could take a long time to get an appointment, which I agree but not for the initial referral letter to be sit on admin desk waiting to be sent. Only being sent once I question it. Then receiving a letter from admin telling me that I would be taken of of patients list if I was rude again which I have never been, just using it as an excuse for admin incompetence on their part. Also was told a certain doctor I could not see as was on holiday when I see her come in to the surgery and take appointment by other patients. I could go on and on about various incidents that have occurred with admin staff, another time getting me confused with another person of same name, this is why doctors should be talking to parents face to face about treatments and not members of admin staff. I shall stop now as I have just been cut off of telephone whilst waiting. I have a report of times and incidents recorded if you would like further evidence.
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