DFS

Furniture Shop at 220-224 Tottenham Court Road
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4 / 10 from 3 reviews
Address
220-224 Tottenham Court Road
Bloomsbury
London
W1T 7PZ
Map
Telephone
020 7323 7490
Region
Bloomsbury
Nearest Station
Goodge Street
0.09 miles
Category
Furniture Shops

Other Branches
DFS Stores

Opening Times
Monday Open 09:00 - Closes 20:00
Tuesday Open 09:00 - Closes 20:00
Wednesday Open 09:00 - Closes 20:00
Thursday Open 09:00 - Closes 20:00
Friday Open 09:00 - Closes 20:00
Saturday Open 09:00 - Closes 19:00
Sunday Open 12:00 - Closes 18:00

DFS are upholstery specialists stocking an extensive range of sofas and armchairs. They also offer a delivery service.

User Reviews

Ketty
from Harrow

Dec 2, 2020

NIGHTMARE EXPERIENCE WITH DFS
Me and my husband purchased a corner sofa last year in May in Dfs Tottenham Court Road.
We did visit twice their shop. The first time they suggested us to go back in few days so we could use their 50% sale... but when we went back we found out we couldn’t because they didn’t have discount for all the sofas... anyway...
When we chose the sofa, they asked us to choose which pillows we wanted to go for, soft, medium or firm.
At the beginning we thought the salesman was very knowledgeable and gave us all the information we wanted but unfortunately it was all lies.
He was lying about everything!.
We chose firm pillows because we have back issue, we even tried the sofa with firm pillows.
Very happy we signed the contract and paid some extra to have an additional protection for our sofa.
When we received the sofa after 4/6 weeks, the sofa was totally different! The pillows were very soft and not firm, the sofa didn’t have any protective layer that we paid for... we started to complain from the first day but for Dfs there was no issue. Apparently the salesman got fired or left after few days ... he was lying to people and we are one of his victims... yesterday finally an engineer came and dfs will not take any action to satisfy us... We tried to ask to change the pillows as we have back problems, to change the sofa (paying a difference if there is), anything! But there is nothing that we can do was their answer!
Do you think is this fair? Not for me after 2k sofa...
Teresa Calheno
from LOndon

Mar 26, 2018

On Thursday 22/03/18 I have set up a Monday delivery 26/03/18 of my sofa at home. On Friday I got a slot not convenient for me so I have tried to call more than 10 times Tottenham Court Road store to change the delivery date but nobody answer my call. I have called your customer service office on the same day. The lady said someone would give me a call at lunch time. Nobody called me back. On the weekend I have tried to call few more times and nobody answer my call. On Monday, the day of the delivery I have paid a person to stay in the flat to receive the sofa and NOBODY went to delivery the product. I am very upset with the situation. First of all I want to know where the sofa is, when is it going to be delivered and if I am going to be compensated for this all inconvenience.
Emin Unuz
from London

Jul 16, 2014

DFS is a great furniture store, the new one at Tottenham Court rd is very set up with great expos, it has nice friendly staff and noticeably great management.
10 out of 10 from me
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