Royal Mail

36-40 Factory Lane, Croydon
Royal Mail image
Review Rating from 2 reviews

36-40 Factory Lane, Croydon, Croydon, CR0 3RL

0345 602 1021


Nearest Station
Wandle Park (0.31 miles)

Opening Times
monday Opens 07:30 - Closes 19:00
tuesday Opens 07:30 - Closes 19:00
wednesday Opens 07:30 - Closes 20:00
thursday Opens 07:30 - Closes 19:00
friday Opens 07:30 - Closes 19:00
saturday Opens 07:30 - Closes 14:00
sunday Opens 11:00 - Closes 15:00

The Royal Mail offer a wide range of postal services for both corporate and personal use.

User Reviews

Reviewed by Giorgia Murenu from Addiscombe
This site is really not well run/managed!
Official closing time for collections on Thurs 1st April 2021 was 8pm according to Factory Lane collection point opening hours sign on gate was 8pm, yet when I got there at at 7:03pm to collect a missed delivery, it turns out they had just closed at 7pm.
Decided to try again the next morning and turned out in spite of the the sign at the gate said they would open at 7:30am, they didn't. Checked online whilst waiting roadside in the freezing wind, it advised opening at 8am on the Good Friday. I'm currently still waiting at 08:17am and can see the lights are on inside yet the gate is still shut yet saying opening at 7:30am.
Tried to reach them by phone and there no way to reach the office, only option is local collection from shops???
This is appalling! Opening info not updated, no Customer Service available, no one to assist, no option given to reach office by phone, this added to parking restrictions in the area all around Factory Lane site make this the WORST collection site I've ever visited and in need of some SERIOUS management review. This is appalling for customers who took time off work and travelled a distance to collect a parcel which according to the card left would be available to collect at opening times which apparently do not apply!
Awful, awful, awful! Management at this site must change!

Apr 6, 2021
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Reviewed by Mr J Whearty from cr0 2xz
Hi good afternoon, The post in this area is disgusting.
We never see our old postman, Important documents that were posted in Thornton heath last week not arrived, Birthday cards that were posted in Tonbridge wells on the 06/01/21 has not arrived, We had 6 letters come through our door at 7pm on Wednesday, That were put through someone else's door can the post men know how to read. that they can't read the no of the houses cr0 2xz Thornhill road west Croydon

Mar 24, 2021
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The Nearest Alternatives

Royal Mail

1, 1-5 Addiscombe Road, Addiscombe, Croydon, CR0 6SE

1.15 miles from here

Wallington Delivery Office

11 Grosvenor Road, Wallington, SM6 0EQ

2.08 miles from here

South Norwood Delivery Office

Holmesdale Road, Selhurst, London, SE25 6PL

2.09 miles from here

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