I don't usually leave bad reviews because I believe everyone deserves a second chance. But after a few awful experiences (working close by), I decided to leave a review.
Extremely rude and arrogant staff. A total ripoff. Didn't care about having the business whatsoever. Examples are:
1. Keys cut was charged £15 and £20 for 2, whereas exactly the same cost £10 for 3 elsewhere.
2. Was told could wait as a watch battery change could be done as I wait for £20. Came back with the watch without being acknowledged first of all. Was then told it was gonna cost £21.95 which was fine because I needed the watch quickly. But was told he couldn't do it as there are screws on the case back and it was complicated, and that he had keys being cut and he was busy, so I should leave my watch there to be collected in about 2 hours. When I said no I couldn't come back and I was handed the watch straight back and told "Up to you!" in such a dismissive manner.. Gave the business to a shop in Piccadilly Station 5 minutes away. It took literally 2 minutes and cost £10 and received a friendly smile.
Timpson provide a number of services including shoe repairs, key cutting and engraving in certain outlets.