Review for cotton
Quick Facts
• Attended end of Jan 2012
• Customer service isn’t good
• Food a bit expensive, 2 courses no alcohol £50
• Small portions
• Main stream, not traditional Caribbean, some flavours work some don’t
• Not much atmosphere (no music) in restaurant area, only in the bar
I took my wife to cottons for her birthday, we entered the restaurant via the only entrance the bar which played reggae music and seem to have an atmosphere. There are 2 floors. we weren’t show where to go so waited until a chap who seemed to be chatting up a young lady noticed and showed us upstairs to the restaurant. The restaurant is quiet as you cannot here music from the bar so there is not much of an atmosphere. The starter wasn’t very Caribbean and wasn’t very nice. It took about 45 minutes to an hour for the main course to arrive. The customer service is not great, my waitress was like a robot, no smile or interaction with us or other she served. I complained that the prawns was over cooked and she shrugged her shoulders and didn’t offer an alternative, never apologised or even called the manager. I couldn’t see a manager so I thought I will just deduct £2 from the £9.75 starter. The flavours were not very Caribbean choices especially the prawn starter and the one my wife had.
The mixed jerk was nice but not traditional jerk, tasted more barbeque. The portions were not very big, the jerk mixed meat, a 5th of a belly pork, 1 small thigh, a wing, a small meatball size of lamb kofte, it was very nice but not enough of it.
A bit expensive, £50 for 2 courses for 2 with no alcohol. The manager who I later discovered was the chap who was chatting up a lady earlier didn’t offer me a solution and said I should have told him earlier about the problem., just said he would remove the service charge and refused to give me £2 or anything of the £9 starter even though it was overcooked. He didn’t apologise or show any understanding.
Cottons serve a variety of good Caribbean dishes that are available to eat in or take away.