They have one of the worst customer service and theft has occurred many times there.
I was eating dinner here on a Saturday evening and my bag was stolen with everything inside. I realized this quite quickly, and started making phone calls to stop by credit cards.
Then as I was making the calls, the waitress came in and asked me to pay for the bill.
I found it quite ridiculous as they knew I didn't have any form to pay, and my friend had a limited amount on her as well. That was the last thing I needed when I was making calls to stop my bank cards and etc.
What also ****ed me off was that apparently one of the waitresses had realized that there was something odd about the thieves, as they left too quickly. But when she mentioned that to the head waitress, she had dismissed the concern seeing the bill was paid. (Of course they just had drinks apparently) They did not think to check on any of us who were sitting near the party.
This theft was the third that had happened in the past year apparently, and although they were aware that their they had not taken particularly effective precautionary measures.
The head waitress gave me 10 quid and told me take a cab home (out of her pocket) which seemed nice, but at the same time, you could go no where with 10 quid. I don't live that far out but it still costs more than 10 quid......
I was extremely upset with this whole incident and how badly they had treated us afterwards, and had asked the manager to give me a call, and asked for the money back for the dinner. He did and I had asked for the amount of dinner to be refunded. I thought the waitresses could have handled things better and had checked as soon as the thieves had left, and so it was a reasonable argument. He said he would check but never called back.
Needless to say, on top of the fact that their food was not that great (Overly priced for an average meal. I guess based on location), it did not give me a great impression at all.