Can't believe I gave these guys a second chance, a couple of weeks ago I ordered and asked for some altercations to the main menu (no different to my general order that I order more or less on a weekly basis) the food arrived without my specification when I phoned they said that my order was given to her in that way. Yeah like I'm going to forget that I hate prawns and can't stand raw peas.
Then last night I order the same thing I always order, the food arrives 15 minutes later then specified the chips were raw the rice was and sauce were stone cold. When I phoned and said I had enough instead of offering me a refund reheat in a microwave, please people have you not heard how many bacteria lay in rice and it should never be reheated and eaten. Then she said 'the weather is bad' to which I replied 'is the weather to blame for cooking your chips?'.
NEVER EVER going to use again
This comment has an official response:This surprises me greatly, as in my case, this would be two very rare lapses in the normal immplicable services of Wu. My family and I go there at least once a month and are always amazed by Wu's food as well as they're staff, which equals our favourite Chinese restaurant. Of course I cannot argue with your opinion, however I was surprised by your comment. Being my favourite, I feel I should tell you to visit again, but after two bad experiences, I'm sure you will not, to which I would reply; fair enough!
From: Georgia Cowley