The Pontefract Castle

We went here for a Sunday roast as we were staying in the nearby (highly recommended) Mandeville Hotel. Although serving only 2 other tables initially the American waitress seemed very stressed. We were more than happy to wait though, and just relax. I ordered the roast beef with all the trimmings, my companion went for the chicken burger with chips. When it arrived my roast beef with yorkshire pud and measly amount or carrotts and cabbage was stone cold. I brought it to the waitress who seemed not to believe me that it was infact cold and only after my insistence she sent it back to the kitchen. No apology, no offer of another drink...When it returned 15 minutes later (when my companion was completely finished eating)I saw it was the exact plate I had sent down that had obviously been reheated!! My half eaten yorkshire pudding was testament to that!! The meat was now brown, curling and akin to rubber. I ate one potato and then left it. When the American waitress was clearing she asked how the food was. I told her awful, that it had obviously been reheated and that I was normally not one to complain but it was inedible. She stared at me and then said she would tell the kitchen. When she wordlessly dropped the bill to the table I saw the meal was still on the bill. I went to get and said that I could not in all conscience pay for something I was unable to eat, had no problem speaking to a manager. I was calm etc throughout. She turned away, no apology or anything then returned another bill to my table with the meal taken off. I have honestly never expereinced such bad customer service, Mc Donalds could have done it better. Eat here at you peril.

Cosy pub, spaicious with 3/4 levels, the sausages are great!

Very spacious, traditional-looking pub which could arguably be called a bit tired in terms of decor. It is still really popular though and draws in big crowds, so there must be something to it.