Pizza Hut Delivery

it was amazing experiance. i got everything what i order.food was yummy and hot well done pizza hut

Twice in the last three weeks I have visited this Pizzahut Outlet in Southall the service is very poor and the staff could doing with some customer service training.

I am not one to complain and in most cases I am very tolerant of most people and also when shopping I understand that most people are under alot of pressure to deliver.However, I visited the take away Pizza Hut store in Southall on the 8 August. I was served by a young female lady. I was just so surprised as to how rude, unhelpful and impolite she was. I was even more shocked to see that she was even allowed to be on the counter with her attitude. She had no patience nor could she be bothered explaining to customer clearly when taking there orders and was completely uninterested in trying to explain to me, or the customers after me the menu. She wheeled the list off to everyone that attended so fast, considering that a majority of the local people that use the take away service are of ethnic origin and would struggle with the speed with which she spoke. I found her attitude and customer services skills completely unacceptable. She belittled everyone she spoke to, making them feel as if they were dumb. Asking her to clarify something she would get into a huff about having to repeat herself.
I deal with customers myself on a daily basis and I was just so amazed that she can be allowed to carry on like, with the manager of the branch being present right besides her.
She did not even explain the offer of buy one get one free clearly to me. She only gave me one pizza and the free one I had to call up to clarify why I had not received it the following day, only to be told that I was entitled to it and should have said. I too felt so intimidated by her that I did not bother asking her to clarify why she had not added the free pizza.
Whilst there she had 3 customers who's order she messed up as well. She needs to be taught some manners and customer skills else she should get herself another job.
I suggest that you send in one of your mystery shoppers if you have any and get them to get an experience of how she deals with them !!!
I think I can vote this