Lettings team were friendly but liars (none of the broadband they has promised existed was at the property, nor was there a working phone line, nor satellite) and the property management team were consistently appalling.
SUCH a rubbish team who failed to get their acts together once during the 10 months we rented a ridiculously priced house from them in 09/10.
They use the most incompetent company at a vast price for maintenance (Capital services) so the landlords get a poor deal too, in my opinion.
Luckily this ended up in our favour as they forgot to sort our deposit return for 8 weeks (all par for the course) and had to, by law, return the lot! Ha ha.
AVOID if you possibly can....that's my seasoned advice.
Bective Leslie Marsh deal with the sale and rental of properties in West London.