Elite Econoloft

We had a brilliant experience with Econoloft for our l-shaped former loft conversion. Right through from building control and legal advice, to final fixes and build team, all couldn’t be faulted. We now have a large guest bedroom / Office and large second bathroom. The house is now fit for purpose if we want to stay here for next five years with our two children, and avoid heavy fees if we were to have had to move house to get somewhere bigger. Great investment and great company. Totally recommend.

Loft conversion, consisting of one large bedroom plus en-suite was completed by Econoloft Nov 2017. Everything went smoothly, schedules were adhered to, the work was not as disruptive as we were expecting & the joiner, who was the main contractor (Brian), was fantastic. He was punctual, friendly & approachable; kept us up to date with developments & promptly dealt with any issues. It has been 5months since completion & so far there have been no concerns. We are very happy with the end result.
The only issues we had were the plumbers were not reliable & progress was held up for a few days because of that, but wouldn’t consider that a huge problem.
A couple of minor snagging issue developed post completion, however they were dealt with quickly, so very pleased with the promptness of the aftercare service.
As a conclusion, we have had a good experience with Econoloft.

Avoid using Econoloft. Left out of pocket and very bitter towards then. Starting legal action against Econoloft.

I have been trying to get them to return to complete a snagging list since the end of the build. They left me without a completion certificate which I then had to pay for works to get this essential document.

Constantly lied to by owner. Promises contractors coming on site failed over 10 times. I have lost days of leave to be home just to have another fail to show. Econoloft has failed to deliver a completed project.

They left an overflow for the boiler incomplete. If the overflow had been activated it would have dump boiling water right over my front door burning anyone beneath.

Snagging list was over 30 items.

We had a loft conversion completed by Econoloft in October 2013. I cannot recommend that anybody use this company.

If your conversion is simple then Econoloft will probably be OK. However, they are not interested in anything non-standard. If problems occur during planning they will drag their feet and hope that you will go away. If problems occur during construction they flap around and blame everybody else. If problems crop up after you have made the final payments then they have no interest in helping you rectify them.

Zero project management, sloppy work, poor customer service. Avo

Our Econoloft conversion has practically doubled our living space! From start to finish the people that we dealt with were extremely professional. We were particularly impressed with our head joiners Adam and Jim who did an excellent job.

We recently had Econoloft convert our loft. We are really pleased with the result and found Econolft to be effecient, punctual, competitive on price and overall offering a good end product.
Out joiners Kevin, Tim and Nick were wonderful and i'd recommend Econoloft to anyone.
BJ Griffiths

Hi - we used Econoloft very recently for our loft conversion and are absolutely thrilled to bits. Adam and Jim, the head joiners were fantastic, always respectful of our house, answered my hundreds of questions on my ever growing list and their finish is superb. I can honestly say we had no problems during the build, and everything ran to time. We made some changes as the build went on and that was not a problem in anyway, and the plumber and electrician were also fantastic too and again not one single. I would absolutely recommend them without a shadow of a doubt and happy to show anyone round who wants to look at their finish (we are in Beckenham, Kent). We felt we really got value for money and that what they promised they really delivered on.

We are very disappointed with Econoloft’s poor customer relations. When Terry came to see us in June he promised the earth and assured us that nothing was a problem for Econoloft and that work could be started in September after your workers annual holidays so that our loft would be completed well before the end of the year. As soon as you received our money, it was a different story. We told him we had no experience in this field and wanted a company to handle everything for us.

Here is our list of complaints:

1. Howard, your surveyor, did not tell us that extra supports would have to be put in our two bedrooms. Yet the letter you sent us stated, "as discussed". There was no discussion with Howard or anyone else and that was the first time we became aware of this. We had no idea of what that would entail in terms of disruption, work etc. He had telephoned us to ask if the upstairs wall was breezeblock or cavity brick wall. He was clearly put out when we did not know the answer for certain. We are not surveyors. He should have checked on that during his time in our property, or returned to ascertain the facts. We have now found out that any good surveyor can tell cavity walls by the placement of the bricks. We also had to fit in with Howard’s time schedule and not ours. We have since consulted with a structural engineer who has confirmed we do NOT need extra supports. A major mistake by Econoloft.

2. Nobody took into account the steel beam in our stair-well ceiling until I brought it up with Mark in your planning department. This despite the fact that I had asked Terry what was under the box (surrounding the beam). He tapped on it and said that it was empty! I went to the loft myself and saw that there was indeed, a beam. As a result, new plans had to be drawn up to reflect the fact that the beam was there. You were unable to confirm that this beam could be removed until your team was on site. This is another reason we lost trust and confidence in your co

Overall delighted with our dormer loft conversion by Econoloft.

What we liked: helpful yet not pushy salesman; fair price and very clear contract so knew what was and was not included; excellent and efficient written and verbal communications with office staff; flexibility to vary design details prior to project start and also as project progressed – felt the company was on our side; builder (and his team) gained our confidence very quickly: pro-active, excellent listener to our wishes, accommodated all our changes to the original design and offered design improvements as the project progressed. Nothing seemed too much to do, or even undo, in terms of changes we wanted too make; excellent standard of workmanship by builders; loved the fact that I was able to dovetail my own efforts into the project (eg plumbing and electrics, design and supply of own glass balustrade for the outside, sourcing and supplying own metal framed doors and windows).

Anything negative? Yes, unfortunately, but must stress that positives far outweigh the negatives, giving a score of 9 out of 10. Here are the negatives: damage to plaster on neighbour’s side of party wall eventually repaired, but much higher priority should have been given to repairing this quickly; resin roof and wet bathroom was done by Econoloft roofer who needed to take much more care to keep the permanently setting liquid resin off unwanted surfaces such as walls, shower outlet, and even our staircase carpet. Some broken roof tiles also as a result of careless manoeuvres by roofer or his assistant. Finally, builder proved difficult to contact for the final 5% of the work, prior to completion certificate being issued by buildings control company. I had to buy some insulation and complete some essential work myself before the completion certificate could be issued.

These negatives may sound alarming, but I must stress again that taking everything into account and in context I would award a final score of 9 out of

I tried Econoloft for a loft conversion. We added up two bedrooms with an en suite. This came out very well. They are really doing a good job as they mention in their site. I will never hesitate to refer them to my friends and relatives.

This is the second time I have used Econoloft in ten years and was really pleased with both jobs. Not only did they finish the job within the 4 weeks they estimated but they did so to a high spec. I received 3 quotes for both jobs and Econoloft's pricing was extremely competitive. I would not hesitate to recommend them.

Name: Lisa Turner
Location: Hampton