I am an overseas student, I and a friend of mine had to endure the unwelcoming attitudes from the barman and the managers today.
There was a difference in opinion between I and the barman (I gave £10 but the barman insisted that I gave £5). I know that this sort of problem happens. I understand that. HOWEVER, what made me upset and incredibly sad was the way the barman and the managers handled this matter.
They were dismissive and even before I could speak to the manager, he was shouting at me, saying that I gave only £5 and 'the discussion is over' in front of other customers. It was humiliating as he treated me as if I am a liar. The one thing I know for sure is that this is a pl