Nationwide Kilburn has I feel had too many staff cuts yes when you actually get to service till all staff very polite.
I am very upset that numbers seem to have been cut I don see why in London we all should be expected to queue. I have visited at differing times and am disgruntled to see only two people on the tills and often the self tiller/self serve machines at least one is faulty.
I have lived in many cities outside London and service clerks seem to be in higher numbers! It seems in London that you are destined to remain in long queues no wonder life is so stressfull in the big smoke companies want to pull their fingers out and employ enough staff for the miliions of people that live in london !