Clearly "Sandra" who gave 7 stars for the review is an employee of Abbey Properties giving a false review!
Abbey Properties is a pathetic excuse for a agent! DO NOT GO NEAR THEM! Myself and 2 housemates spent a miserable year trying to deal with the beyond poor, incompetent and truely unsatifactory and unprofessional "service" from Abbey Properties.
To list a few:
- NEVER answering the phone. You have to ring the office ALL day to even get hold of someone. Oh and if you do get through to someone don't celebrate as they will put you on hold and then cut you off. When you ring back and mention this they act very unaware and apologise and then surprise surprise put you on hold and you are cut off again!
- NEVER answer emails or messages left on voicemails
- We had several issues with our property and it took weeks before they sorted out for someone to attend to the property. This is after we each called everyday about the issue recieving "yes no problem we will get that sorted right away" with no action.
- False awful service! Seemingly polite and smiley to your face but NEVER fulfil promises! Its as if its in one ear and out the other!!
Their website quotes:
"We promise to offer you a service which is second to none." and
"With a team of over 17 members of staff, customer service is always put first. Our aim is to take the stress and anxiety out of your property transaction."
I am not sure who they are talking about but these descriptions are NOT about Abbey Properties.
Their slogan should be "If you want to wait on a phone all day to no answers and recieve the worse customer service imaginable then come to Abbey Properties!"
DISGRACE OF A COMPANY! AVOID AT ALL COSTS!