I had a manicure booked and arrived 5 minutes beforehand. Surprisingly the reception area was totally deserted and I had to wait for ten minutes until an unsmiling member of staff appeared who coolly informed me my beauty therapist would come 'soon'. She then disappeared again and after another five minutes I had had enough and left.
If you want customers try being welcoming and mindful of the time! I won't be using this place again-there are plenty of local competitors I can go to instead.
Urban Beauty
Beauty Salon at Fitzroy House, 3 Paradise Road
Ad
Opening Times
| Monday |
Open 10:00 - Closes 18:00 |
| Tuesday |
Open 10:00 - Closes 18:00 |
| Wednesday |
Open 10:00 - Closes 18:00 |
| Thursday |
Open 10:00 - Closes 18:00 |
| Friday |
Open 10:00 - Closes 18:00 |
| Saturday |
Open 10:00 - Closes 18:00 |
| Sunday |
Open 12:00 - Closes 16:00 |
User Reviews
RichmondGirl
from Richmond
from Richmond
Aug 30, 2013
Response from
Melissa Mulshaw salon owner
Firstly, my apologies for not responding sooner, but I have only just seen this review.
I remember this day very clearly as we had our receptionist and a therapist both off sick. We were therefore incredibly short staffed and a new member of staff was running very late with her schedule of clients, leaving the reception area unmanned for a short period of time.
However, when I became aware of the situation,I requested the said member of staff to telephone you with our sincere apologies and to offer you a complementry manicure.
This offer still stands and we would welcome you properly into the salon!
I remember this day very clearly as we had our receptionist and a therapist both off sick. We were therefore incredibly short staffed and a new member of staff was running very late with her schedule of clients, leaving the reception area unmanned for a short period of time.
However, when I became aware of the situation,I requested the said member of staff to telephone you with our sincere apologies and to offer you a complementry manicure.
This offer still stands and we would welcome you properly into the salon!
Nov 21, 2013
Mrs J Smith
from Camac road Twickenham
from Camac road Twickenham
Apr 25, 2013
I have had numerous treatments at Urban Beauty. I have found Therapists professional yet with a friendly and warm approach. The salon is of good standard and the decor is stylish and welcoming.
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