LAP

I would be very careful about buying anything from Lap Bikes.

Things are not as they seem, any company that treats there customers in the way they treated me and holds onto your money like they did to me, has skeletons they are hiding away.

I went in and saw a bike. They didn’t have my size. They said they had at there Manchester store and if paid the balance they would bring in to the London store. On the proviso that If I didn’t like it. I would get a full refund.

Few days later

I saw the actually bike for the first time in store and the wheel was scratched and the bike just wasn’t as I wanted seeing it in the large size rather than a small. I was told the owner would refund me on the following working day as per the deal. I was told this in writing by the guy working in the store who was friendly and doing his job.

However then I get an email telling me that as I paid by bank transfer and not credit card. And as I customised it by putting stock mud guards on it. Oh and as I had seen a similar bike and even tho I didn’t see the actually bike in store that didn’t count now and Oh and as I was a Business they wouldn’t refund me. Even though I had verbally before I sent the money and written confirmation they would after.

Now apparently they had changed their mine and would not refund.

The owner sent a blunt rude response email saying that was that. Bye.

Even tho he then had the bike still in store and my money. For 4 weeks he had both. No mentioned in his email for me to go in and collect it just thanks Bye.

Even better the ‘Now’ customised bike that he couldn’t re sell as was one of his later excuses was then put prime front and center in the shop window the very next day.

What Business ever would treat any customers like this. To hold on the money and the bike. When I hadn’t even ever sat on the bike or had it left the store.

Yet they did. Excuse after excuse of why they wouldn’t give me a refund.

Until eventually I went legal on them and they then paid in 7 days.

But not before charging me £350 for the mud guards which were £35. And the rest for transportation of the bike back and forth to Manchester.

Oh but guess what, the bike is still front and center in their shop window in London even now.

This this tells you all about the people of slap bikes and there motives and morals.