Telephoned to book a car & was told a car was available from London King's Cross. The person I spoke to was actually very helpful. However, when I got to King's Cross, was told that no cars were available.
I needed to be somewhere the next day and had to drive that night. Staff did not suggest any solutions until we complained - eventually was offered a van instead, not what we wanted and a delay setting off. After my trip I contacted customer services but reply took over a month and only gave token refund of £30. Very poor service & communication!
Name: Emily
Location: London
Europcar
Pancras Road, NW1 2TB
Address
St. Pancras Station Multi Storey Car Park
Pancras Road
King's Cross
London
NW1 2TB
Opening Times
Monday
Opens 00:15 - Closes 00:00
Tuesday
Opens 00:15 - Closes 00:00
Wednesday
Opens 00:15 - Closes 00:00
Thursday
Opens 00:15 - Closes 00:00
Friday
Opens 00:15 - Closes 00:00
Saturday
Opens 00:15 - Closes 00:00
Sunday
Opens 00:15 - Closes 00:00
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Europcar are Europe's largest car rental company, with a fleet of over 200,000 vehicles at 2,650 locations in 118 different countries across the world.
User Reviews
Emily
from London
from London
Feb 12, 2013