Costcut Express

Do not have your parcel delivered here! The store asked the courier to return it to the sender and when I called by phone to double check that theydid not have my parcel they could not be bothered to look for it and said come to the store yourself.

Don't use this store to collect parcels!

I received a text from the courier that my parcel had arrived and was ready for collection. At this store, the store the manager denied having received my parcel and said that the courier was always sending out false messages. I contacted DHL on the spot who confirmed that the parcel had arrived. Lucky I checked and challenged the manager who suddenly found the parcel! It was clear that the manager wanted to send me away in order to collect money from customers behind me. Clearly fulfilling their obligation as a provider for the courier doesn't matter. No empathy or apology from the store manager whatsoever.