Essex Road Dental Shine Practice

The receptionist provided me with false information when I called to enquire about treatment, and denied it when I wanted to make a complaint. Terrible customer service, they just wanted to take my money and was prepared to lie to do that. Be careful if they ask you for a deposit.

I went for a hygiene session on Saturday and it was the best money spent at a dentist

They did not explain over the phone to me that what i needed to do was not possible if i went NHS, so they lured me into a meaningless consultation (of 20£) which i didnt need as i already had another one, only to be told that what i want done cannot happen in the time frame i had asked for unless i go private. There were clearly two parts in the session, the first half in which the dentist and everyone were surprisingly nice and a second part, when they realised i couldnt pay for the private plan, when it all changed. When i asked the secretaries why they brought me in if i couldnt be seen in