I bought a Revelation suitcase in the luggage department in Jan 2009 & went travelling in India & China for 3 months. When I took out my suitcase again to pack it to go away in November the whole zip had come away from the body & I was due to leave the next day for Africa. I took the suitcase back to the store (luckily I live quite close) and a nice lady in the luggage department lent me a Samsonite. Very good suitcase - except that one of the locks was broken, which made me nervous that the whole thing would fall apart. So due to travel again in China in February I took that back and bought a new Antler - of course the price of the original buy was deducted, and the nice lady assured me that this one had a 10 yr guarantee instead of the usual 7 yrs - and that it was actually made in China. Hmm. By the time I reached HongKong, on Cathay Pacific - a pretty good airline - the handle had got stuck halfway up - impossible to move it either up or down, which of course makes it very hard to fit into a taxi, and when I took a domestic flight the sticking out handle of course became bent as well.
What does a 10 year guarantee mean in this case? How am I going to get it back to the UK? Why does this store sell such junk?
House Of Fraser - Oxford Street
318 Oxford Street, W1C 1HF
Our records show that House Of Fraser - Oxford Street is closed.
Please see the current address info below.
Address
318 Oxford Street
Marylebone
London
W1C 1HF
Since the first store opened in 1849, House of Fraser has continued to offer the very best in quality and service to its customers. House Of Fraser is a leading department store selling many designer brands for men, women and children. In store you will find fresh tips for modern interiors, and ideas to turn your house into a home.
We have multiple businesses linked to this address, if you'd like to see what else is listed here please click:
Open address data
User Reviews
Anonymous
Mar 3, 2010