Chase Dry Cleaners

I have been using chase for the last ten years. The service is brilliant. The manager is very friendly. Have recommended to all my friends. well done.

I have used Chase in Old Brompton Rd a few times, and there has always been issues with my clothes. However, as it was my local dry cleaners, I chose (regretfully) to keep using them simply out of necessity and the lack of time to go anywhere else. This was a mistake. They destroyed a designer coat (black turned grey, material completely ruined, stains all over it) and a brand new silk top, none of which can now be repaired. When I brought it to their attention, they refused to take any responsibility and blamed me.
Unless you want your clothes ruined, avoid at all costs!

Imagine waking up to go to work only to discover that your work clothes you picked up from this dry cleaners had smashed buttons on the shirts and also suit jackets and then finally having two suit trousers damaged beyond repair requiring a weekend emergency purchase of two new suits for work the next week.

Well all these problems occurred at Chase Dry Cleaners on the Brompton Road over the course of many weeks, each time the owner of the business apologizing and saying that 'it was very strange', promising it will never happen again but the same problem would occur on a subsequent week on an identical item of clothing (i.e. two separate suit jackets).

Many people said I was wrong to go back to this dry cleaners again and again after all the recent problems but I did it for the convenience mostly. The problem I saw with the service is that the owner was not able to identify which of his staff was damaging the articles of clothing even though many of the machines and operators working there were around 6-8 meters behind him at the counter, granted he could not be in the shop all the time but at least he should have known who did the washing/pressing etc. but he claimed he did not know, there was no traceability in the work tasks for any batch of clothes. I am writing this as this ordeal has been stressful and it has not been fair on me. These problems have occurred up until the time of writing but stretch out over around 3 months during this year, so be aware of this.

....And one final point, I had been a genuine customer there and if anyone wishes to dispute this or the owner of the business wishes to state that the above did not occur and that he was unaware of the issues above, I have digital proof that he knows that this indeed did occur.