I left a new suit for dry cleaning. The suit came back with a big patch where the fabric had been rugged on the front of the jacket.
The dry cleaner told me it was down to wear and tear. Refused to take responsibility and gave no compensation.
Avoid at all cost
American Dry Cleaning Company
Sheen Road, TW9 1AS
Address
4
Lichfield Terrace
Sheen Road
Richmond
Richmond Upon Thames
TW9 1AS
Opening Times
Monday
Opens 08:00 - Closes 18:00
Tuesday
Opens 08:00 - Closes 18:00
Wednesday
Opens 08:00 - Closes 18:00
Thursday
Opens 08:00 - Closes 19:00
Friday
Opens 08:00 - Closes 18:00
Saturday
Opens 09:00 - Closes 18:00
Sunday
Opens 11:00 - Closes 17:00
Nearby Similar Businesses
0.08 miles
Johnsons Cleaners
4-10 Sheen Road, Richmond, Richmond Upon Thames, TW9 1AE
0.08 miles
The Clean Machine
18 Eton Street, Richmond, Richmond Upon Thames, TW9 1EE
0.17 miles
DUCANE Dry Cleaners
Westminster House, 2 Kew Road, Richmond, London, TW9 2ND
The American Dry Cleaning Company also offer a laundry service as well as a repair service for handbags, clothes and shoes. They do collections and deliveries.
User Reviews
Disappointed
from Richmond
from Richmond
Nov 14, 2019
NH
Aug 10, 2011
Took my beautiful designer wedding dress in to be cleaned but when collected the panels of jewels had been removed and replaced in completely the wrong place.
The dress was clean but effectively ruined by the incompetant seamstress. The jewels were several cm's out of place and lop-sided. The seamstress had also scrunched up the material under the panels that had been replaced. She had also sewn through all three layers of silk, rather than just the top layer, with random sized stitches.
The woman who runs the shop was incredibly rude when I made it clear I was unhappy, asking me if I expected everything in life to be perfect!!
I have since taken up the issue with the manager up at the Head Office in North West London.
My advice to anyone would be not to take any valuable item to this dry cleaning company, they cannot to trusted to treat your belongings with care and respect. And DO NOT use this seamstress for any tailoring, she is completely incompetant.
The dress was clean but effectively ruined by the incompetant seamstress. The jewels were several cm's out of place and lop-sided. The seamstress had also scrunched up the material under the panels that had been replaced. She had also sewn through all three layers of silk, rather than just the top layer, with random sized stitches.
The woman who runs the shop was incredibly rude when I made it clear I was unhappy, asking me if I expected everything in life to be perfect!!
I have since taken up the issue with the manager up at the Head Office in North West London.
My advice to anyone would be not to take any valuable item to this dry cleaning company, they cannot to trusted to treat your belongings with care and respect. And DO NOT use this seamstress for any tailoring, she is completely incompetant.