Lucy White Dry Cleaners

Lucy White ruined my jacket and lost another item of clothing.
When I complained about the jacket they offered me a discount on further dry-cleaning. I asked for compensation towards the cost of replacement. At first they denied they had dry-cleaned it. Then they said
it would not be worth my while financially pursuing a claim. When I said I wanted to they asked for evidence of how much I paid. I forwarded them an email from the shop I bought it from confirming the cost. They would not accept that as proof and refused compensation.
They also lost another item of clothing. When I complained they insisted they had returned it. I went into the shop and they were adamant they had a system which meant it was “impossible” that the item had not been returned. I asked them to check and they found it in the back of the shop.
It is not just the terrible service, damaging and losing clothing, that made me angry. It was their refusal to accept responsibility and attempt to blame

Great Service and the best in Kingston Upon Thames so far. Very friendly staff and definitely provide quality dry cleaning and alteration services. Top Quality :)

I dropped off my wedding dress 3 weeks prior to my wedding to be cleaned. After failing to remove all the marks (twice!), I requested to speak to the manager about a discount. The manager told me I would pay my bill and that he didn't need customers 'like me'. He closed the shop early when I told him I was going to be collecting my dress that evening, stole my dress from the shop, rang me and threatened to keep the dress unless I paid my bill in full (I had the full amount in my wallet!), and then forced my fiance to meet him at the Richmond shop at 10pm to make a cash exchange for my dress

I have used the cleaners on several occasion and my recommendation is not to use their services for any garment of value. I have a new shirt ruined by their clumsy attempts to remove a little stain, I have been in the shop and witnessed a girl crying over a ruined wedding dress.

I have used this dry cleaner a number of times, thinking on each occasion, everyone is entitled to have a bad day - however having experienced appaling service on every occasion - even over the phone - even my patience is now exhausted. The front office team leave everything to be desired from a customer service perspective. That English is not their first language is absolutely not an excuse for the abruptness with which they address customers. While in store I've witnessed others receiving the same tone and approach. This is unacceptable, no matter your colour, your language, your nationality, or even the time of day. The business environment is at this time extremely competitive. Common courtesy in this instance would have been all that would have been required for me to remain a customer.