Felicity J Lord

Estate Agent at 644-646 Mile End Road
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2 / 10 from 4 reviews
Address
644-646 Mile End Road
Mile End
London
E3 4LH
Map
Telephone
0844 502 5194
Region
Mile End
Nearest Station
Mile End
0.11 miles
Category
Estate Agents

Other Branches
Felicity J Lord Stores

Opening Times
Monday Open 08:30 - Closes 18:30
Tuesday Open 08:30 - Closes 18:30
Wednesday Open 08:30 - Closes 18:30
Thursday Open 08:30 - Closes 18:30
Friday Open 08:30 - Closes 18:30
Saturday Open 10:00 - Closes 16:30
Sunday Closed

Felicity J Lord is an independent estate agent that deal in the sale and letting of properties within London.

User Reviews

mike
from davies

Jul 6, 2014

For property management avoid FJLord completely. I had the unfortunate experience of paying 13% for flat management and it resulted in me having to manage the property managers whilst making expensive international phone calls to get the simplest tasks completed because they can't seem to understand the concept of email communications.

They sell a "dedicated" property management team, what you actually get is a few under qualified people who rarely reply to emails, cannot manage their workload effectively and need constant reminding for any resolution. In short I'm taking to the ombuds
Stella
from London

Nov 6, 2013

I have been trying to arrange a view for 6 properties this agency is currently offering. No response to emails, no response to interest registered via zoopla or right move (for the same properties as they didn't reply!) have called 14 times in one week and am told I will be called back every time. Not received one. It's a wonder they're in business. If this is how they treat new business I'd rather not rent from them let alone let a property be leased by them. Not recommended.
Presto

Feb 23, 2012

I first used FJ Lord’s letting agency as a tenant over 2 years ago. I found the viewing was very pressurised - they wanted a decision there and then, no time for me to consider for a few hours or discuss properly with my wife. Time was running out to find a place as my wife and I were moving from Leeds to London and our tenancy up north was shortly expiring, so I bit the bullet and agreed to the property during the viewing. They wanted the upfront fees ASAP - rent for the month ahead, deposit, agency fees – totalling around £600. To my surprise, they wanted payment there and then, rather than me pay a holding deposit (that I was willing to accept would be non-returnable) and visit the agency the next day to pay the rest. So I had to transfer money over the phone with my banks so I had it all in one account so I could put it through on a debit card. Stressful? Yes! But anyway…

The first year of the tenancy goes by, we’re happy where we are so decide to renew the tenancy for another 12 months. FJ Lord charged £60 for the new contract - that’s £60 for changing a few dates – which they also charge to the landlord so they get cash both ways. (The cost for renewing a contract at the end of the second year would have been £70 – in fact, they tried to charge us £70 until my wife pointed out that our tenancy agreement noted the fee as £60). There was no rent increase though and the only person I have to thank for that is my landlord who managed the property herself (against FJ Lord’s advice – they told her that managing the property would be "too difficult as tenants would hassle her all the time" – as it turned out, in 2 years we only had two problems that we needed to contact the landlady about).

The end of the second year of the tenancy approached and we were asked by letters and emails whether we wanted to renew the tenancy again - despite the agent knowing that our landlady was selling and therefore that we were moving. Unfortunately our fun with FJ Lord did
Anonymous

Oct 8, 2009

I HAVE TO SAY THAT THEY HAVE BEEN RENTING MY HOUSE OUT FOR ME FOR SOME TIME NOW. THE LAST TENANTS LEFT THE HOUSE IN SUCH A STATE THAT WE COULD NOT GET IT RENTED. f.J.L still tried to rent in the bad state that it was in, but could not. I went and spent about 2000 pounds to get it back to a condition that was rentable, and had to drop 200 pounds a month to get it rented out again quickly. My Point is the never check up on the property. This last few months they have got a builder in to do work in a small toilet about one and a half mtrs by one mtr wide 1200 ponds they never check up on the builders, so they do what the like. They then when you complain. Will not come to the phone to speek to you or return emails. They have to start to understand, that this is our property that they have, and take enough out of your rent every month. I have this complaint that they done work in my house that was not needed and and never left a good finnish. When I complained they will not get back to me. Where do you go from here???
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