For property management avoid FJLord completely. I had the unfortunate experience of paying 13% for flat management and it resulted in me having to manage the property managers whilst making expensive international phone calls to get the simplest tasks completed because they can't seem to understand the concept of email communications.
They sell a "dedicated" property management team, what you actually get is a few under qualified people who rarely reply to emails, cannot manage their workload effectively and need constant reminding for any resolution. In short I'm taking to the ombuds
Felicity J Lord is an independent estate agent that deal in the sale and letting of properties within London.