APPALLING UNDERTAKERS
If I could leave a minus one star I most certainly would!
I had the very unfortunate need to complain to this company for the very bad care of my late aunty.
Circumstances were out of my control when her funeral was arranged, and to all intent and purposes on the surface the funeral service was handled with reverence accordingly BUT the care of my aunty leading up to this point was of an appalling standard. My family were very regrettably unable to proceed with the formal complaints procedure due to the 'executor' of the funeral plan refusing her consent to proceed.
A complaint was made to the company in the first instance but after a vey limited response to our points of fact, were avoided and not adressed as you would expect given our level of upset.
The premises leave a lot to be desired on many levels.
We cannot change what has happened, but would not like to see another family go through this heartbreak hence this review, beware undertakers DO NOT have accountability, most certainly not in this case.
Evershed Bros specialise in organising funerals, cremations and memorials. They assist in organising floral arrangements.