Partridges Of Sloane Square

I visited this store 2 November 2011.
I’m very keen on their soups and other food stuffs. I wandered round the store and placed some soup in my bag and I then proceeded to the till and paid for the items. Before I left I was approached and told in an aggressive tone and in front of other shoppers that next time I should use a basket.
I asked this “lady” who she was, as there was nothing to identify here as staff. She refused to tell me who she was and I asked for the manager. Initially another member of staff approached and began to ask what had happened. Again the mystery lady appeared and began speaking to the second member of staff in Spanish. I asked that they speak in English, as the conversation was clearly about the incident. I was then told by the lady that “why should I speak in English, because you are English”.
After complaining to the assistant store manager I called the Partridges head office and spoke with Ian Willard, a Director of the business. He promised to look into the matter and contact me that evening or the day after. Today is 8th of November and I had not received a call from Mr Willard. I called Mr Willard and he explained he was story that he did not call. He also apologised for his member of staff, but failed to tell me what plans they would put in place to prevent such an incident occurring again.
I feel the customer service from this store and the senior management has been less than you should expect from any store, let alone one with a Royal Warrant. I for one will not be returning!