Express Ways

We ordered a cab and agreed a fare from our home to Gatwick, when the driver arrived, he asked for an extra payment to go the quickest way via the A406 north and we had to stop in a service area to get more cash, this caused much distress and delay in our arrival to the airport, when I call the head office to ask for a refund the manager was rude and aggressive and refused my request, will never use them again!