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West End Lane Cars

134 west end lane, NW6 1SA
West End Lane Cars image
Address

134 west end lane
Hampstead & West Hampstead
London
NW6 1SA

Map
Telephone
020 7794 6868
Region
Hampstead & West Hampstead
Nearest Station
West Hampstead Thameslink
0.02 miles
Category
Minicabs
Delivery

we provide a full delivery service , removals ,

Opening Details

We are open 24 hours a day

Facilities

Disabled Facilities

Contactless Payments

Delivery Service Available

Credit Cards Accepted

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24 hour mini cabs

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User Reviews

Jack

Jul 13, 2023

Shocking customer service. Car never turned up and no apology when I rang them and they refused to send a car, despite me booking it several days in advance.
DH
from London

Jan 3, 2015

Having used this company a few times previously, I was shocked to receive such rude and incompetent attitude when trying to enquire about booking an airport pickup service. The male operator's tone was both condescending and patronizing. Clearly, what amounted to a 2 minute conversation was beyond his limited capacity to refrain from blatant rudeness and offence. I have never been compelled to write a review or complaint before, but then again ive never encountered such hoatile customer service.
Linda
from West Hampstead

Dec 17, 2014

We used them for many years and have not been let down.
Rob
from West Hampstead

Jul 8, 2014

Driver did not show up at the agreed time; when I called they were unfriendly and rushed and said it would take another "three or four minutes". Five minutes later: no car, no call, and no answer on the phone. Twelve minutes after the agreed time, when I have already had to find another solution, I get a call from the driver.

They should communicate more clearly and pro-actively and, most importantly for a minicab service, be on time or send someone else. Not good enough.
Peter
from NW1

Feb 12, 2014

They are just dishonest
steve_camden
from london

Feb 12, 2014

Terrible service, I booked a car on 23rd December for the following day. The price was very expensive but I thought it was because it was Christmas eve. When I arrived at destination the following day, the driver asked for twice the amount claiming it was Christmas eve. I refused and said the price had been agreed with their call centre the previous day. The driver called the call centre which confirmed the inflated price at my surprise. I refused to pay and just gave the amount originally agreed. The driver then started to insult me in his own language...
Veroeska
from West hampstead

Jul 1, 2013

This cab firm is the Best!!!!!! I have used them for a very long time and have never been disappointed! I would recommend them to anyone and everyone! They have always been prompt and the drivers are all very warm and friendly. Whenever I have attended the office, everyone's always welcoming!!! Keep up the great work!!!! Love u allllll!!
Carly
from London

Jan 30, 2013

Brilliant serivce! We used them to and then back from Paddington Station to catch a flight and they were right on time, very friendly and courteous drivers who got out and helped with our luggage.
If ever we need a taxi, we only ever use these guys.

Name: Carly
Location: London
Jane Smith
from Hampstead

May 10, 2012

Brilliant mini cab office, very reliable they've never let me down. Also provide child seats which i was very pleased to hear also FREE of charge, where as other mini cab offices i have used have charged me.


Name: Jane Smith
Location: Hampstead
Londonwidow

May 10, 2011

EXCELLENT - One of the best cab firms around. I find the controllers polite and proactive. The cars arrive when they are supposed to and are clean and smart. I am glad I have found a reliable cab company to use. So a "Thumbs Up" to Lorenzo, Veronica & Billy - you make travelling good with you.
Response from veronica director
thank you so much for your comment.. and thank you for using our company, and i hope we keep up the good work .
veonica

Mar 9, 2012