London Grace

I had an extremely disappointing experience during my recent visit to LG Putney. The color of my nails didn't match what was displayed, and I mentioned this concern to the manicurist while she was working on my nails. She assured me that the color would be correct once it dried, but unfortunately, that wasn't the case. I returned to the salon today, and the manager got into a heated argument with me. She claimed that the nail displays had been exposed to sunlight, making them inaccurate representations of the manicure colors. I pointed out that I had been a loyal customer at LG Putney for years and had never encountered this problem before. I even recalled a previous manager addressing a similar issue by repainting the nail displays to ensure accuracy because colors can fade over time.

I suggested that the current manager take the same proactive approach to prevent this issue from happening to other customers, but she continued to argue that nothing could be done. Therefore, I feel compelled to warn others that the nail polish color labeled as "TINDER LOVE" (misspelled as "TINDER LOVE") on the display nails at LG Putney is not actually purple but rather burgundy. Furthermore, despite my longstanding patronage, the salon refused to rectify their mistake, even after I had brought it to their attention during my appointment.

Fortunately, a new nail salon called Le Lotus has recently opened on the high street, featuring exceptionally friendly nail technicians who are more than willing to address any issues. I have already visited them for a pedicure and plan to go there for manicures as well. I wholeheartedly recommend that all customers consider making the switch, as it appears that LG Putney's quality and customer service are rapidly declining.