Timpson

140 Putney High Street, London
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Review Rating from 1 review

Address
140 Putney High Street, Putney, London, SW15 1RR

Telephone
0800 018 7187

Region
Putney

Nearest Station
Putney (0.06 miles)

Other Branches
Timpson Stores

Opening Times
monday Opens 08:30 - Closes 17:30
tuesday Opens 08:30 - Closes 17:30
wednesday Opens 08:30 - Closes 17:30
thursday Opens 08:30 - Closes 17:30
friday Opens 08:30 - Closes 17:30
saturday Opens 09:00 - Closes 17:00
sunday Closed

Timpson provide a number of services including shoe repairs, key cutting and engraving in certain outlets.

User Reviews

Reviewed by Sini P from Putney
I first visited this place by a recommendation by another business. They changed the battery to my two watches, and for the second watch I bought a lifetime guarantee for battery changing. The second watch didn't keep time after that, so I brought it back and they promised to fix it. They never came back as promised, so after six months I went to ask about it. They had replaced a part, but after that all hands didn't fit back in. I wasn't charged for this, but the watch never kept time after this - the lifetime guarantee turned out to be useless. Later the other watch lost a standard part in its bracelet and I asked for it to be replaced. They couldn't help. Then I went to have a battery replaced for a pocket watch. They didn't know how to do it. I don't think I will be visiting them again.

Mar 5, 2016

Reply from Anthony Bentley Manager
Thank you for your recent post. Upon reading your review, I made it a priority in my daily tasks to respond as swiftly as possible, however due to technical difficulty with the website, my response seems delayed.

I recently acquired management of the Putney Timpson January 2016. I very much doubt it was I whom initially served you. As an experienced member of staff, it saddens me to read such content in your post and have forwarded it onto our customer care team to further investigate. Only having been here for 5 months, I've been able to vastly improve the customer care administrated in my branch.

I do hope you return to the branch so we can meet in person, fully identify the problems at hand and agreed on a suitable resolution to this unfortunate situation.

Kind regards

Anthony Bentley

May 20, 2016

Reply from Anthony Bentley Branch Manager
Good Afternoon,

I would firstly like to apologise for the fact you were not fully satisfied with the service of the branch. I would certainly feel the same way if I had been in your position. Having only recently acquired the managers position of Putney Timpson, I very much doubt it was I who served you initially. In saying that, I invite you back to the branch to identify all problems stated and agree on a suitable solution.

The service you received is not indicative of all our colleagues. I, for one can assure you of this. I have also forwarded your message to our head office to investigate its origin.

I very much hope this message finds you.

Kind regards,

Anthony Bentley (Manager)

May 13, 2016

Reviewed by Akirakun
I thought that true service had gone out of the window ages ago - it is generally a "thanks for the money, now sod off" attitude that we find in shops and the "service" industry. However, I was absolutely delighted by this man's cheery attitude & willingness to please. WE NEED MORE PEOPLE LIKE THIS!!!! Give him a raise, put him in charge of training others to show them that treating the customer as king is not demeaning but a far better way of boosting your trade than all the money spent on fancy advertising etc..

Nov 23, 2010

Reply from Anthony Bentley MANAGER
Thank you for your kind words. I have recently acquired the managers position here at Putney Timpson. I do hope you continue to enjoy the fabulous products and services we offer.

Kind regards

Anthony Bentley

May 13, 2016

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