Pret A Manger

I am a loyal pret costumer who’s had a subscription for a while now. It is not the first time I’ve had issues in this particular shop. I went to get a tea with a friend today - she got a hot chocolate, I got a peppermint tea. The store was very full and we were as close as we could be to the till. As soon as I heard them say peppermint tea I went to get my tea, but another girl got it before I could get to it. I waited for 3 more minutes and asked about my tea, to which I got the response: “I’ve already sent out a peppermint tea and I’m not making you another one”, I explained that someone else took the tea and she said “that’s not my problem”. My friend and I insisted on getting the tea I paid for and they refused time and time again. We were speaking calmly and they were being very rude - I get it’s stressful working in a coffee shop but at the same time I don’t think it’s fair that I paid for a tea and didn’t get it. We asked to speak to the manager - the manager came, said we were being rude to her team, and that she has no problem banning us from the shop, and if I didn’t get my tea that’s my issue, I should have ran and got it before the other girl. I was trying to explain the situation to her, and tell her that I had no way of knowing that that was my tea and not the other girls tea, and I couldn’t have just stopped the other girl from getting it, but she simply wasn’t letting me speak. She then said she would make me the tea if I left and didn’t return to that store again. She then added that she’s banned 4 people from the store only today for the same issue. Again, I understand it’s stressful working in a coffee shop - been there myself. But I don’t think it’s fair to punish paying costumers for people who are stealing drinks that aren’t theirs. I had proof I paid for the tea and didn’t get it and they weren’t interested in hearing what I had to say.

I visit many Prets but this one was exceptional. The cleanliness of the whole place was immaculate to the point I praised the staff. The coffee is always good but my complicated request was fulfilled perfectly. I always ask for a strong macchiato, skinny, long and dry! Friendly staff made the visit a very pleasant experience. Thank you.

hello there i'm a london taxi driver and almost every morning i grab a coffee in this shop and i must everyone who serve's me is very polite and there are 2 very hard working young ladys in here there names are monika and christina. i can not praise them enough i get my coffee a quick chat and then i'm off can you please pass this on to them both and keep up the hard work

Name: Kevin Taxi driver
Location: London