I'm sorry about the bad experience left by the negative reviewer, although I do sympathise. To be honest, I've never had bad food there, nor any hair in my dish, and in my opinion (I'm Vietnamese), I'd have to say that they're the BEST Vietnamese restaurant in London, and I've tried out quite a few places. That said, they actually do have rubbish service. The waiters seem like they don't care, and once I remember them trying to pressure us to finish our meal - I don't remember how, but I do remember they were quite pushy about it. However, we loved their food so much that we'd keep coming back in SPITE of the service - the food is that good! Their Vietnamese pancakes are beautiful as well as their Bo La Lot (leaf-wrapped beef - awesome), and green papaya salad (I think), not to mention the staple Pho, BBQ pork and spring rolls. The only thing keeping keeping me from giving them a mark of 10 is their service - it's that bad (it's mostly the management, I think). If you're willing to put up with bad service, give them a try.