Managing Conflict Positively - an introduction

- understand the basics of conflict and conflict management
- examine the strengths and weaknesses of your own conflict style
- learn how understanding the crucial distinction between needs and goals can help in all your conflicts
- explore conflict dynamics, including the role of perception and judgements
- develop your own route map for managing conflict positively through learning and practising communication, conflict mapping and problem-solving skills
- And learn the simple - but challenging - secret to all conflict resolution.

'It was incredibly beneficial to me and I'm sure to those in my life and beyond.' CC, London

'I've learnt a great deal about conflict resolution and about ME too - so I'm very grateful!' WMB, London

'I really enjoyed the course and took a lot away from it.' ST, Reading

From the people who run the All-Party Parliamentary Group on Conflict Issues.