from 4 user reviews
|Address:||27 Denmark Hill, Camberwell|
London, SE5 8RS
|Map:||See Camberwell Cars on a map|
|Nearest Station:||Denmark Hill|
|Telephone:|| 020 7703 4461|
Tried to make a booking with Camberwell Cars... they said it'd be with us in 15 mins. 45 mins later no sign of it. I gave them a call only to be told that the driver had turned up and we'd ignored his phonecalls – which was clearly not true. The woman on the phone refused to send another taxi and hung up on me, and then proceeeded to hang up on every phonecall after that. Easily the worst cab company I've ever come across in London.
Ok, first of all the customer service is extremely poor! The lady they have call handling definitely needs some training in good customer service. She is very rude and puts you on hold for long lengths of time.
The drivers of this company rarely come on time and also most of the time do not know how much we have been quoted on the phone.
One occasion when I was going out to an event I was quoted £15 but once in the cab he said the price would be £21!!!!
Not acceptable. Won't be using them in the future. Disappointed.
I have use the car service for couple of times, some are OK but some drivers aren't on time. However, my recent experience with the cab service was a nightmare. The cab is for my guests who is going to Gatwick Airport. The cab driver was late by 30 minutes, although when called, the company keep saying that the driver is only two minutes away. Bad traffic makes the situation worse which cause my guest to missed their flight. Had the driver come on time and didn't need to stop to refill the tank (costs another 10 mins), they would have plenty of time to check-in. The company doesn't respond well to the complaints either. I wouldn't recommend the service especially for important business.
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