Ok, first of all the customer service is extremely poor! The lady they have call handling definitely needs some training in good customer service. She is very rude and puts you on hold for long lengths of time.
The drivers of this company rarely come on time and also most of the time do not know how much we have been quoted on the phone.
One occasion when I was going out to an event I was quoted £15 but once in the cab he said the price would be £21!!!!
Not acceptable. Won't be using them in the future. Disappointed.