My Review

1 out of 10 stars
When my fiance went to Gultronics to buy me a laptop in December 2011; the sales people showered him with love and made him a good offer. He bought the laptop but then we discovered it was faulty. After the Christmas break, I went to see Sam, the store manager, he was very unhelpful and rude. I left the store and called the manufacturer who confirmed that a laptop which is less than one month old and which was faulty should be replaced or fully refunded. So I went to see Sam again; this time he told me come back in 1 hour. When I did, he was supervising his staff who was cleaning a laptop; I thought it was mine, but he told me 'we are giving you a brand new laptop instead'. When I got home however, I realised it was a second hand laptop, which had a user account, a personal printer and other softwares installed and an internet history which show the computer has been used since mid 2011 at least! My boyfriend went to talk to Sam again, seeking a full refund, yet Sam was most unhelpful and dismissive; he acted as if he believed he was above the law and any consumer rights! I will do my best to ensure that my rights as a consumer are protected even if this will take time and effort. For now, my advice to you, don't get near that store and don't be fulled by the fake smile of the people in that store!