Building & Handyman
from 22 user reviews
15 users have recommended this business
|ADDRESS:||46 Webb's Road, Battersea|
London, SW11 6SF
|MAP:||See Building & Handyman on a map|
|NEAREST STATION:||Clapham Junction|
|TELEPHONE:|| 0870 240 5681|
|BUSINESS TYPE:||Builders' Merchants|
I used Building & Handyman for the first time yesterday, they are truly wonderful. The office staff were extremely helpful and managed to reschedule my appointment to suit us. Basically all the lights had tripped in our house, they sent a lovely man called Dennis who found the problem immediately, it was a faulty dinner, he then gave us further advice which was extremely helpful, we will most definitely be using this company again.
The star rating for the review has been removed and discounted due to an official response being added.
The work this company did was pretty basic and was only completed to an average standard. Considering the charge so much I would have expected better. They also adjusted their rates (apparently in May) but their Website states the old rates. You also get a shock on your bill when you are charge extra time because they turn up earlier (we weren't home) so we paid for time spent sitting in a car. These are I the fine print but this should be mentioned up front. No other tradesman has ever charge for doing nothing before!! Make sure you get the facts before using them.
This comment has an official response:
I am sorry to hear this. We carry out multiple reactive jobs. We endeavour to give an accurate timeline but stress by email beforehand that the time is an estimate due to proceeding jobs and can be earlier or later but charge from time of arrival. If this does not suit a client we can always offer the next 8am slot which is a guaranteed time. The website rates were amended but there was an error in the terms as this was not updated however the email prior to the visit stated the correct cost. I apologise if you feel aggrieved and am more than happy to discuss this with you.
From: Thomas Job
Just to pass on words of PRAISE to you and all the team that have been of service to me.
Dennis and Ricardo are so hard working and so polite and their work is fantastic.
James and Matt have been so helpful and you yourself have been so warm and kind.
I wish all of you great success and happiness and look forward to having more jobs done by the team
Once again my sincere thanks
The office sent a lovely man called Dennis. He is a charming, kind and a very helpful man.
I am so glad to have found such a company. I want to thank them all for being so helpful.
I am so glad to know that there is a company like yours out there.
I called to book a handyman for all sorts of little jobs, the list was endless. The lady in the office said, I will send Dennis, he is liked by all our customers and is a all round handyman. I gave him the list and room by room he worked through it. All jobs done, so so happy, will definitely be using this firm again. thank you.
I have just had Building & Handyman here this week to do various handyman jobs and only wanted to pay for 2 hours, they did everything on my to do list, they were so good that I booked them to come back and do some more jobs on Friday. I have decided I will be using them for various work whilst we move abroad and let out our house.
My first time today 21.02.14 to use Building & Handyman, can not praise them enough. Very efficient. Cameron arrived first thing and changed five down lights. He was so pleasant and such a delight to have working at my house. Extremely happy with his work, just been in to pay my bill and will most certainly be using them again.
I just wanted to say how amazing this company is, I booked them yesterday 20/02/14 for a job I am almost too embarrassed to write about. I bought these new amazing Porta Romana lamps and needed new small plugs put on them and a few spotlights I could not reach replacing. Michael arrived on time and got the jobs done in no time at all. Will definitely be using them again. Thank you.
Just racing off on hols and had a leaking bathroom sink on the top floor, which naturally we didnt want to leave, called Building & Handyman for help, they sent a great guy, think his name was Kris, problem sorted. not used them before but will defo be using them again. thank you.
Just used this helpful team again today thanks to the storm at the weekend. Lead flashing on roof was allowing water to come in to my daughters bedroom, Lynn at the office called me first thing this morning and was able to get her team across to me straight away. The two chaps got straight to work and the problem was sorted in no time at all. They also did a few other handyman jobs for me whilst they were here. Good work guys, thanks ever so much.
They send a different guy to each job everyday so have to start over with what you want done. Jobs are rushed, simple materials are over priced. I was recommended them by someone and wouldn't use them again. Business built up and now outsourced to anyone that'll turn up each day.
I called Building and Handyman again as my hall light just stopped working. Danny came to my rescue, gosh he is so competent, he also fixed one of my spot lights in the kitchen that has been broken for years, as well as fix the broken door handle on my bathroom door. Can not praise this co enough.
I have been using this wonderful company for many years now and wanted to add a review to say how super the entire team is. No matter how large or small the job, they just sort it. They are reliable, trustworthy and always on time. In fact Danny is calling to fix my front door lock today.
Started using Building and handyman for minor repair works over the last couple of years. They always seem to be reasonably priced and ON TIME. On one occasion of there drivers over ran and they called and emailed me. They have just completed by bathroom and I couldn't be happier.
Dishonest way of advertising "no call-out charge". They sent an engineer who switched the boiler on and off for 45mins (no different than the checks I had done with no experience on the matter). He left admitting that he could not work out the problem and could only suggest to change one of the parts "to see what happens", but there was no guarantee that they may need to change other parts. (They didn't even offer a guarantee on their work/parts after it was completed). I wasn't very confident that they knew what they were doing so did not want them to come back. I was billed £100 for having an engineer come around for 45mins and tell me they did not know what to do. Not impressed at all. The honest way for engineers to work should be by inspecting the issue/providing a solution/and providing a quote for the work. It is dishonest to advertise no call-out charge and then charge when there was no labour done at all.
I have used this company several times and have always found them to be utterly capable, polite and extremely responsive. On friday 13th(!)I had a major leak in my lounge radiator, within literally minutes James (the project manager) was in my lounge with a spanner. He stopped the leak and his swift thinking to also check my basement saved me from undoubtedly much more extensive and very expensive damage - the water had been pouring through onto the wooden basement floor and was speeding towards some artwork. He quickly helped me get the towels and mop onto it. They have since overhauled my heating system so this wont happen again. I shall always be using them going forward and cannot recommend them highly enough.
Used this company before christmas 2011 to do a job. they quoted 2 hours and took 5. Didnt turn up on the first day of the job and insisted they had cancelled it.had to re scheduale job. Manager [EDIT] very aggressive and rude. Would never ever use them again.
The carpenter we had was excellent. Built us some lovely cupboards and laid a wood floor. He was very tidy and efficient. The office was very helpful .All in all a very impressive service. Would highly recommend them. Well done BH
Wow! I was recomended to use BH by someone in my road. I was told they had a very good local reputation. I used them for 2 or 3 small handyman jobs and found them skilled, polite and proffessional. This gave me the confidence to ask them to do a large job of refurbishing 2 bathrooms and fully re decorating. They provided me with a schedule before they started. I was kept informed throughout the project. The men on site were tidy and very friendly. The finished job was exactly what i wanted. Well done to the team. 10 out of 10 for me!
The project manager gave me the confidence to use this firm even though the reviews back in 2006 were poor. The more recent reviews suggested serious improvement. Unfortunately,this was not the case. Over 50% of their workmen are not professional in my opinion and actually fairly incompetent. Poor finishing on most jobs was not expected as they were expensive, but that is what I got. The job was suppose to take 4-5 days and in the end it took 3 weeks due to staff being pulled from my job to other jobs (working on the owners house in France rather than servicing their customers!!). On top of that, the price increased 10% on the whole project and certain workmen were over estimating time spent on the job. One or two workmen were good, but best to avoid this company as I was told that there are large numbers of complaints by other customers (according to their own staff). Very disappointing. Read the old reviews as they were right. I did better woodwork at 8yrs old!
A fairly straightforward bit of DIY was done shoddily, took 2 hours when it should have taken 20 minutes and was still not done properly. They sent someone to remedy it but its still a mess. When we challenged the cost they put an aggressive debt collector on us which has now added legal costs to the bill as well - we have reluctantly paid up to avoid any further hassle but we certainly wont be using them again or recommending them. What a pity - a promising local business but we feel badly let down by their attitude.
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