RGA Appliances

TREMENDOUSly poor customer service, EXTRAORDINARY excuses, ETERNAL “will call you back in 5 minutes”, COMPLETE let down

I don’t normally do reviews and really didn’t want to do one considering this is a local independent but experience has been so bad that I have to.

I moved to Stokie over 40 years ago, don’t think RGA have been there that long but feels like they have been, hard to miss, opposite the police station and next to the bagel shop.

First contacted RGA in the beginning of February, grill on my oven had stopped heating, the fan would come on but the element itself remained cold. Common range cooker brand, 7 years old and other than the grill, everything else working. I was quoted £95 (including callout) to fix.

The engineer came around next day, checked the grill and said the element had gone, simple to replace. I paid the call out fee and he said would be in touch once they can get the element.

2 days passed and nothing back so contacted RGA and he said that would check with his engineer and call me straight back. I ended up calling 2 further times that day (never got a call back at any point). Called back the following day (9th of Feb), he apologised and said
that they/his engineer couldn’t find the grill element. I told him that I was sure I had seen it online and within 60 seconds of a google search, had found 3 different suppliers including the cooker MANUFACTURER. I sent the details over to him, who checked with said engineer and confirmed the part was correct and asked me to purchase directly, which I did.

The engineer was now asking for £65 to fit the element, increase of £20…considering I had paid the call out and they probably hadn’t accounted for parking fees…I agreed.

The engineer came round (15th of Feb), fitted the grill in 10 minutes, turned the grill on and nothing…fan started up as previously but the new grill element was still cold. Engineer then said that it wasn’t the grill element, it was in fact something else that had gone (grill selector switch?). Advised that he would get the part (would take 2-3 days), not to worry that he would take care of it and asked me to call him directly and not to bother with RGA.

A week or so had passed, nothing back from engineer so trying calling….no answer so sent him a whatsapp text (23rd Feb), which he read but didn’t respond to. I was then away for a few days and when I returned, tried calling the engineer (1st Mar, surprise no answer) and text again…and this time received a response saying that he had ordered the part, it was showing as delivered but that it hadn’t been received so there was an investigation as to what had happened….ummm.

Sent him a couple more texts over the next few days, then finally responded on 8th of Mar asking me to contact him at RGA, he was aware of the issue.

Contacted Sam, no a clue who I was let alone of the issue. Advised that he would speak to the engineer and find out what the issue was…would call back in 5 minutes….

No call but an email later arrived saying that the grill selector switch was needed, could I order the part and they would fit. I responded saying that I don’t know what to order, could he send through the part number, which he said he would get over to me shortly. You would think was fairly straight forward considering that there was an ongoing investigation into the same part that had gone missing, still no part number as of the 23rd of March.

Again, don’t like writing this against a local established independent but whole experience has been nothing short of shocking.

I called RGA to repair my washing machine, the engineer came the same day, and repaired it for as little as £45 very honest company, highly recommended.

I bought a fridge and a freezer there. The delivery was at the same day, the price was good. Thank you.

I bought my appliances with RGA, the prices are good there, service included, no headache. Thank you, I'll come again.

Before I bought my stuff at RGA I went across many reviews, particularly Google reviews. I did a proper research who is who and I decided to try with RGA. I wanna say that I got there good service and a good price. I bough a dishwasher, a fridge and an oven. Everything was installed properly and quickly. I'll come again when I need anything. Thank you.

I stayed at home all day waiting for one of their engineers to come round and assess some repairs (having made an appointment a week previously). The engineer gave me the run around all day when I tried to confirm timings, and then finally just stopped answering my calls. Completely unreliable.

I'm really impressed by RGA Appliances. They gave me a great deal on a fridge/freezer and washer/dryer and delivered next day. The delivery guys had to take the goods up four flights of stairs and were really careful. I highly recommend them -- in fact I'll be going back next week for a new oven!

Wow great retailers we brought a fridge and a washing machine from RGA last wseek,and saved over £120 compared to currys prices
They delivered installed and recycled are old appliances all within 2 hours of the purchase

they are honest hard working and best of all lopok after the local people, i could see they are passionate about deluvering a great servise

THANKS GUYS WILL BE BACK AGAIN

I purchased a washing machine from this local shop today.
The price was cheaper than in currys or on-line.
The helpful guys delivered, installed and removed my old machine (included in the price)
All within 45 mins of buying the machine.
Great value.
Great service.
Great washing machine.
SUPPORT YOUR LOCAL SHOPS

Always haggle, never accept the price shown on products.

All round honest and friendly service.

I bought a washing machine from RGA and what a bargain I got from them. I compared the price of the same machine in tesco and curryspcworld and RGA saved me a lot of money. They also delivered and installed instantly. I defiantly recommend RGA to everyone.

Name: Sandra jackson
Location: Not given

We went with RGA because we wanted to go with a local company. They claimed full delivery and installation was included in the price. We ordered a fridge, a washing machine and a cooker - having just moved house we had no appliances. The cooker (which I overpaid since he had to order from another store) had a big chip on the paintwork and the wrong power cable attached. The man installing the gas hobs came with no gas detector and was looking for washing up liquid (which I didn't have as I'd just moved) to test for leaks! He didn't have all the right connectors to install the washing machine waste pipe to the bottom of the sink and tried to claim a cheap plastic thing he left me was worth £10 - I bought all the needed parts from a supply store for £2.95 and installed the waste pipe myself! We eventually got a small discount for the chip but no apologies for the lack of care during delivery/installation. I would NEVER buy anything from this store ever again!