from 3 user reviews
|ADDRESS:||26 Old Bond Street, Mayfair|
London, W1S 4QD
|MAP:||See Chanel Boutique on a map|
|NEAREST STATION:||Green Park|
|TELEPHONE:|| 020 7493 5040|
|BUSINESS TYPE:||Fashion Shops|
Have been looking to buy my wife the classic hand bag for her 30th Birthday.
Went down to the store on monday, sales assistance was extremely helpful.
Went to pay for the goods and credit card declined, asked the cashier to put the card through again. Again, card is declined, phone my bank and asked why?
Bank confirmed payment of two chanel transaction has been approved and prcoessed.
Bank gave me two authorisation codes with the transaction. pass these codes over to the cashier, cashier phones bank marchant.
Bank Marchant response were; 'we'll have to wait 24 hours for confirmation'.
am I suppose to be ok with that?- I think NOT!
embarrassed, gutted and angry. no bag for wife's 30th birthday and a big kick in the teeth with £5000 gone out of my account.
Chanel wasn't interested in what I had to say and confirmed that the transaction had been decline. I have never felt so lost and embarrassed in my entire life! the staff tried to hurry me out of the store asap.
will never go back there again! staff are great as long as you're buying and the transaction is striaght forward but has soon as there's a problem or gitch, they are not prepared to help or resolve the issue.
I would give minus -10 of of 10.
the worse experience I have ever encountered.
Forgot to say in my previous and first posting for the Chanel Boutique that a big THANK YOU to Emma for all her help and assistance in searching out the bag we wanted and keeping it aside for us coming down to London.
THANK YOU EMMA
We went to the Old Bond Street Chanel shop to buy my daughter a bag for her birthday. The bag is 100% quality and much nicer than I imagined it would be. It is really beautiful. Worth saving up for and getting a key piece for your wardrobe. The staff are all quite pleasant but I felt the girl who takes your card details etc was a bit nonchalant.
She could have been a bit more friendly and pleasant and then I would have given Chanel Old Bond Street 10 out of 10.
The young lady who served us was a pleasure to deal with and we had already pre ordered the bag so it was waiting for us when we arrived there. We went all the way down to London for the weekend just to get the bag.
It is well worth all the money and the quality as I mentioned before amazed me. It will be something that you can keep all your life and will still ooze quality.
A positive experience and a once in a lifetime buy for us anyway!
Enjoy your Chanel handbags all of you out there who are lucky enough to own one.
Who knows maybe someday I will get one!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I live in hope.
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