This relates to .........66 London Wall, The City. London, EC2M 5TN
This is a copy of the letter I emailed to them on 20th September 2011. I have yet to receive anything other than a "we will look into it" response. Repeated requests for updates have been completely ignored......
today i visited the above branch and for the second consecutive visit I find your female staff unfriendly and surly. After the last visit I emailed you to complain and was told that the matter would be addressed with the store manager.
Sadly upon my second visit earlier today i find that absolutely nothing has changed.
I spoke to both of the female staff on the floor during my visit. One to ask for her assistance and the second one with whom i paid for my order.
There was no greeting upon entry, no offer of assistance, no smiling and most certainly no thanks for my custom or any sort of farewell.
Hardly the level of service one expects from a City store and surely not the image that Hawes and Curtis want portray.