Marks & Spencer

Department Store at 5-7, Kew Retail Park, Bessant Drive
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1 / 10 from 2 reviews
Address
5-7
Kew Retail Park
Bessant Drive
Richmond
Richmond Upon Thames
TW9 4AD
Map
Telephone
020 8876 6864
Region
Richmond
Nearest Station
Kew Gardens
0.31 miles

Other Branches
Marks & Spencer Stores

Opening Times
Monday Open 08:00 - Closes 20:00
Tuesday Open 08:00 - Closes 20:00
Wednesday Open 08:00 - Closes 20:00
Thursday Open 08:00 - Closes 20:00
Friday Open 08:00 - Closes 20:00
Saturday Open 08:00 - Closes 20:00
Sunday Open 11:00 - Closes 17:00

Marks & Spencer is now a world famous department store selling everything from clothes and home furnishings to food. The clothes are very reasonably priced, while the food is predominantly known for their ready-prepared meals.

User Reviews

Anonymous

Jul 10, 2010

My comments relate to the food. I've stopped shopping here, because I can no longer do my food shopping here. The stock held is inconsistent and the management can't assure me that the situation will improve. Invariably there are at least half a dozen staples that should be available regularly, but for some reason they aren't. But they're never the same items. Having tried to understand whether to expect a better service in the future, the staff can't assure that anything will improve. Either they don't see the problem to be solved, or they're happy to tell you that staff numbers have been cut significantly, therefore they can't envisage a time when the management or the service will improve. Given that it's normally necesssary to go to another store to buy the items not found, I've found it easier to cut out the middle man and stop using the store altogether. Kew M&S needs to decide if it's in the food business or not. If it is, it needs to spend time working out how food shoppers shop and ensure they have food to buy.
Anonymous

Jun 27, 2009

My experience as a regular customer is that always when you need to pay there are only 1 or 2 persons on the tills. If you need a manager you have to way long time to see someone around the store. Besides that, the attention you get from them looks like they have not experience dealing with customers complaints. So they have to call senior managers,e.g., one lady who looks very kind; but when I asked her about the price for one garment she just did not know. So what can you expect, what kind of customer service is this?. Before, I use to know staff from this store that were very helpful, but since the beginning of this year 2009 is very diffiicult to find some one that realy wants to help you. I feel very sad, because is the store were you can park for free. But, now I rather go to waitross to do my shopping and to John Lewis to buy every thing for my family.
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