Need to improve (in fact transform) customer service. No refunds policy is not in keeping with the premium pricing. I realise that 90% of their customers will be making impulse decisions and are wealthy, but these people expect to get a refund under reasonable circumstances and certainly don't expect to be shouted at!
Also could do with a clearer sign - see other review
Farrago
Gift Shop at 3 Claremont Road
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Opening Times
Monday |
Open 10:00 - Closes 19:00 |
Tuesday |
Open 10:00 - Closes 19:00 |
Wednesday |
Open 10:00 - Closes 19:00 |
Thursday |
Open 10:00 - Closes 19:00 |
Friday |
Open 10:00 - Closes 19:00 |
Saturday |
Open 10:00 - Closes 19:00 |
Sunday | Closed |
User Reviews
JC
from Surbiton
from Surbiton
Aug 25, 2015
levb7202
Oct 25, 2012
What has happened to customer service? Worst service I have encountered in years. Don't do refunds but this is not clearly displayed at point of sale and sign covered up by a card display. Head office extremely rude. Will never shop here again
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