Worst service ever. If you are sending something important and urgent, I would strictly advise you not to choose UPS KENTISH TOWN SErvice, they are not reliable.
First time I scheduled pick-up, the driver came in a rush (he could not park the car, as if it's my problem )He did not want to come upstairs , as agreed via online pick-up booking, I had to take huge box downstairs. Than he said the box was not properly closed and he just ran away,he even won't listen to me. In addition he was EXTREMELY RUDE AND UNFRIENDLY. HIS behaviour was very insulting. I had to take the box to Kentish town office myself, as I was losing money .. The phone complaints were useless, all they said "we are sorryy" blah blah and "we'll call you back" ..
Another pick up experience was even worse. The DRIVER DID NOT COME AT ALL! when I called and asked why, they blamed traffic and snow,, but it was a lie, as here was no traffic at all.. and no snow in London on NOV 29!!! Again I spent all day at phone, trying to reach anyone to fix the problem. Again, they were "very sorry" and nothing. The package I was sending was a return to yoox.com. I was losing GBP 350 if not sent that evening. So again, I had to spend the whole evening calling UPS, waiting for them to call back, I missed the appointment with my GP, and finally my husband had to take the box himself to the Kentish town office.
Otherwise we would lose money.
This all happened in Camden, when I lived in Westminster, I used UPS service a lot, and they were very professional and corteous, always on time. I think something is wrong with Kentish town management and staff.. not to mention the RUDEST DRIVER ever.. There must be some regulations forcing UPS to pay in such cases. Because their way to treat customers is unnaceptable.