from 15 user reviews
|Address:||353 Regis Road, Kentish Town|
London, NW5 3RR
|Map:||See UPS on a map|
|Nearest Station:||Kentish Town|
|Telephone:|| 08457 877 877|
|Business Type:||Postal, Packing & Shipping|
I've had the misfortune of having to deal with UPS on many occasions as my company has an account with them. They are without doubt one of the worst performers amongst other courier companies. Constantly promising to call back and look in to things, but never delivering. In any half-decent running enterprise such employees and managers would have been sacked a long time ago. What an embarrassment to the UK workforce!
1. read the address the parcel is being sent to
2. type in the address correctly on your label
3. put it in the lorry
4. get someone who can drive and read to drive the lorry to the address with the parcel on board
5. if you get lost use GPS or get a map
6. ring the correct doorbell
7. If you fail to deliver the parcel leave a telephone number for the customer to call
8. when customer calls listen to what they are saying
9. repeat process from 1-6
10 give the drivers a mobile so they can call the customer
Nice on the phone but unreliable and sloppy service when it came to the actual delivery. In fact there was NO delivery. Timings were not kept to leading to a 3 day faff, ended up having to collect the parcel myself. Suggestion: when a customer gives you their number to call in case of delays or time changes - USE IT!
USELESS, AVOID! Expected delivery on Friday by 5pm, nothing arrived (the parcel was on the van for delivery). Called Ups to be told parcel would arrive by 7pm. At 18.03 parcel status changed to exception and delivery was moved to Monday. I had ink in the box that I needed to use on a costumer on Fri eve, (lost £ 500 as well as my face) after speaking to CS I was promised a call back by depot manager and delivery first thing on saturday morning. No call, no delivery, was then told to go collect the parcel myself from depot. Depot has no manager on duty on Saturday...UPS= Utterly Poor Service
I have been waiting for a parcel which is a part of whole consignment, every time I phone customer services they just keep promising that it will be delivered today between 9 & 5 but its not true. today is 3rd day and still I am waiting even though when you phone customer services they put me on hold for nearly half an hour.
That how good services they provide.
UPS are Utterly PatheticService. Supposed to drop a box for me to return my also rubbish Macbook air to dreadful tech giant Apple (do they pay any tax yet?). UPS guy droped the box in the corner of reception and ran off. I called them to return to colect the box. They promissed to return. They didn't return an theres noway of contacting them other than through a pointless contact centre which can only send messages to the depot to route to the driver. These get ignored
Dreadful customer servce, appaling operational quality and absent customer recover. Scammers
Pure London Fair, 2 boxes to be delivered on Feb. 8, in the morning. At 4.30 p.m. leave the fair facilities. Not a phone call, nobody shows up. Report says "uncomplete address". Wonder what extra indication is needed if the full address of the Olympia Center is supplied, as well as the Stand number. 3 people have flown for a useless Fair, meaning half a year turnover in the UK & Irish markets wasted. They would not even accept to make a phone call to a Spanish telephone number. What about the 6,000 ++ GBP fair cost wasted? Who will pay for the travel and time expenses of the 3 top people?
UPS have always been on time and delivering packages on time. The driver who collects the packages around NW26 area is very polite, nice and helpful. UPS customer service is top when contacted about changes of address or information. I would highly recommend them to anybody. We use UPS for next day UK delivery, EU packages and sometimes for the USA, and I must say that their prices are amazing. Regardless of the negative reviews here, I must say that I have not encountered any.
This last delivery has pushed my patience to the limit.
Wed - I was at work so missed a delivery (within London)
Thurs - called to re-to a different address for Fri as I knew I was out
Fri - no sign of parcel - called to be told it had been mis- sorted and sent to Southampton depot from London by mistake, was told Saturday delivery not possible and it would be delivered on Monday
Monday - no sign of delivery after waiting all day, calling 3 times and being told it would be here before 7pm.
Worst service ever - terrible value for money, unreliable and incompetent.
As a small business that has to deal with UPS frequently I cannot stress how much I'd advise you to avoid them. On many occasions our packages have been delivered late, to other addresses or have been separated.
This week they delivered three boxes of a four box consignment to the wrong address and lost the fourth. I called several times every day for a week and was told the package was out for delivery. I was repeatedly told I would be called back or emailed, this has never happened and I am still waiting.
Terrible service - unreliable, completely untrustworthy. Avoid at all costs!
Second nightmare with this hopeless company - last time the driver refused to wait for me to put laptop in box he'd brought for repair delivery, so had to re-schedule for another collection. Apparently he was a "stand in driver".
Today, have been waiting for collection again, told between 9-7pm, took day off work, it's now 7.20pm, no sign of collection. Disgraceful, a fiasco.
This is probably the most horrible customer service I have ever experience. My package was due a week and a half ago and still has managed to not show up. I have seen the UPS driver come by my complex at least four times in the last few days and he wouldn't even get out of his truck!! Instead he puts "failed attempt" and blah blah blah. I have tried to get in touch with someone from customer service and explain the situation but no one will listen. They just say that the package will be here tomorrow or the next day. All talk. I have never been so mad in my life!! Screw this UPS!
There really should be a way to contact UPS and actually speak to a human being, and for that human being to actually then do what he/she said would be done. Parcel lost. Sad child at Christmas. One frustrated mother!
In my experience UPS stands for Useless Parcel Service. Having already witnessed them lie about calling at my address when supposedly trying to deliver a parcel I stupidly chose then to take an urgently required parcel to the States. Driver arrived collected parcel but declined the commercial invoices “He didn’t need them” he said even when we insisted that he did he still declined them as not needed. The parcel, collected on a Monday was due for delivery on the Wednesday. Monday night it is shown as delayed due to no commercial invoice. Exactly what we had told the moron of a driver. Invoices are e-mailed and we are promised it will leave that day, Tuesday. It is still sitting in Stanstead on the Thursday. When screamed at they have a variety of excuses but say it will leave today for delivery on Monday. A week after it was collected. Avoided them like the plague, they are idiots employing idiots
Worst service ever. If you are sending something important and urgent, I would strictly advise you not to choose UPS KENTISH TOWN SErvice, they are not reliable.
First time I scheduled pick-up, the driver came in a rush (he could not park the car, as if it's my problem )He did not want to come upstairs , as agreed via online pick-up booking, I had to take huge box downstairs. Than he said the box was not properly closed and he just ran away,he even won't listen to me. In addition he was EXTREMELY RUDE AND UNFRIENDLY. HIS behaviour was very insulting. I had to take the box to Kentish town office myself, as I was losing money .. The phone complaints were useless, all they said "we are sorryy" blah blah and "we'll call you back" ..
Another pick up experience was even worse. The DRIVER DID NOT COME AT ALL! when I called and asked why, they blamed traffic and snow,, but it was a lie, as here was no traffic at all.. and no snow in London on NOV 29!!! Again I spent all day at phone, trying to reach anyone to fix the problem. Again, they were "very sorry" and nothing. The package I was sending was a return to yoox.com. I was losing GBP 350 if not sent that evening. So again, I had to spend the whole evening calling UPS, waiting for them to call back, I missed the appointment with my GP, and finally my husband had to take the box himself to the Kentish town office.
Otherwise we would lose money.
This all happened in Camden, when I lived in Westminster, I used UPS service a lot, and they were very professional and corteous, always on time. I think something is wrong with Kentish town management and staff.. not to mention the RUDEST DRIVER ever.. There must be some regulations forcing UPS to pay in such cases. Because their way to treat customers is unnaceptable.
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