Nigeria High Commission

I even didn’t start it yet and I am already put off in full. I live far away from high commission (Jersey precisely) and to get there and back home I need my passport so how i supposed to do it if they want to keep my passport ? Some of requirements are ridiculous in simple terms and I never seen anything like it . You would think you want so far journey plan and sort it out early but even this is impossible . I wanted visit my friends but I think we have to meet somewhere else where is less hustle and where you are welcome as I don’t feel I am unfortunately . Shame because I think Nigeria is beautiful place and so it’s ppl … ?it’s mind blowing

Nigeria Embassy London is a Nightmare....I regret being Nigerian nothing is working and treat people like animal.......very sad

Appalling and disgraceful how they treat their citizens. Their customer service skills is zero, who actually employ these people?
A whole organisation shut down because customers are not happen instead of them to find better ways if delivering their service? Shameful.

Absolute joke of a service. In line for 40 mins just to be shouted at & after asking why I couldn’t renew my husbands passport, she reluctantly told me they needed his thumb print. The website is appalling, no information about requirements and needs updating!! If I could give it 0 star I would. They love a power-trip!

Stop oppressing your citizens. Modernise your environment, stop promoting mediocrity and get rid of rude, incompetent, backward thinking staff.

Embrace and encourage your citizens to support you through positive behaviours.

Adopt and use technology appropriately

Cannot submit without rating, rating 1 is way too generous, Actual rating minus-1000

Disappointingly lots of room for improvement. Expect much much better!

Firstly, I believe that outsourcing the Nigerian visa service is a very good idea, because the service provider is more professional, organised and as a result the entire process is seamless. However, I believe it is appalling the fee they are charging to obtain Nigerian visa. I have to pay £1211 for my family and I to obtain visa as we are travelling to Nigeria in December. This is in addition to very expensive plane fare. I made a complaint to VisaHQ, the service provider about how expensive the service is and they informed me that the fee charged by them are commissioned by the Nigerian High Commission. If this is the case, I am kindly asking you to review this as this will definitely discourage visitors from going to Nigeria. I don't want to be seen as disrespectful but please may you consider this and take it serious, please look at the way other countries respond to their customers and citizens and take this serious. Thank you.

I'm not one to write reviews but on this occasion I feel compelled to. I must say I was really impressed with my second visit to the High Commission which was a complete contrast to my first. The online booking system is very efficient. The whole process was very smooth. I spent less than an hour in the High Commission and I received my passport on the promised date. I highly recommend this service and I hope they continue to improve.

The service is horrible I cried throughout . Despicable people.no manners no respect. Big shame.

I must say I am very impressed with the service I got when I went to the embassy to hand in my passport application.

Staff very courteous and the process was straigth forward, complete the application online, go to the embassy with the neccessary information, viola

There is always room for improvement, reason I did not score 10

I collected my Visa today with British Passport (Born in Nigeria). With all comments read online. It has been a huge surprise.
Seven days ago, after online application and $144.00 payment,went for visa interview with £20 postal order at the Embassy. 20 minutes wait and done. Given a number for collection.

Today was collection day and got there for 15:30. Collect and left the building at 16:04 despite so many people ahead of me..

THAT IS NIGERIA SERVICES NOW. No extra was asked for nor given.

Sincerely proud of Embassy staffs. Thank you Embassy staffs. Well done. May God bless you a

Just finished @ Nigerian embassy. Got there about 8:30 & was out by 10:30!! Enjoyed listening to the various banter, from politics to NEPA. Submitted docs ok & given a collection date. In less than 2 weeks!
No doubt, a lot has gone into improving the service, so let's keep being positive!!!

Visited the Nigerian High Commission for the first time yesterday (13th July 2010).

This is clearly a service which is a 'work in progress'.

The realisation that the reception service is outside the building is not a good start. A man mumbles the question "What are you here for?" The main door is opened and you are ushered to go downstairs. On the stairwell are people waiting or discussing their affairs. As you downstairs (into the basement!) I was dismayed by the number of people waiting to be seen, both sitting and standing. The atmosphere is tense and noisy. After several enquiries as to where to get a ticket, I am told that a man in the side office will issue me with a ticket. However, it takes another 15 minutes or so to get to him as he is having discussions with several other people, all wanting their requests dealt with.

After getting my ticket (I am way down on the list), I look around the room at the anxious faces and ask several people if it is always like this. The response, a resounding YES. I was advised to bring a book, have lunch and sit back and wait, wait, wait. The first two I did not do as I was not expecting this, but the latter I did. Until I was finally seen and met by a counter worker who, I'm sorry, I have to say, was both quite rude in her tone when speaking to me and her body language.

There simply is no excuse for rudeness and does not encourage first timers to want to come back. It is only out of necessity I'm sure that people go to this building. I have to say building as the service was very, very poor.

This is England, 2010 and if the English, Chinese can do - Nigeria must be able to follow swiftly. Come on Nigeria - serve your citizens and those that are linked to your citizens in a much better way.

I did comment to a gentleman next to me that the service reminded me of how GP practices were a long time ago, archaic, cramped, poor service and no ventilation. Move to a new building!

In the past Nigerian High Commission has had a bad image to his name- as a result many Nigerians don't trust the mode operadis in the High Commission but lately, the approach to doing things in the High commission has improved a lot.The staffs relates to people in a decent way-I mean with good manners and useful Informations are properly/well disseminated.
I would sincerely urge all Nigerians to co-operate,support and be patient (We know it can be frustating sometimes when you are not getting what you want) with the system in place.I believe with time the High commission can do better. Rememember, Rome wasn't built in a day!