My Review

1 out of 10 stars
I paid £149 to get my passport within two weeks on the 17th of June. I waited for a response and for my passport but did not receive either in the time I was told I would have received it and as a result I lost my appointment for which it was needed . I called one week after I was to get my passport tryng to find out where it was and why I heard nothing about it. I received a message a day after telling me that the passport is to be collected at the office. According to my receipt a courier is to bring my passport to me and after spending so much money I do not expect to go to collect it. I have been calling the office ever since everyday but no one is answering.
I am entitled to a refund because I did not receive my passport within the two weeks we agreed. They did not keep to the agreement and I do not expect the Jamaican Embassey to keep my money after the awful service I got.
Overall the service is very poor and we as a nation need to do better when it comes to representing the country and the treatment of our people/customers in England.